Benjamin Childers
Alexandria
Summary
Energetic Technical Applications Manager in the Medical Device industry with 10+ years experience in the clinical microbiology field. Desire to develop skills in finance and marketing through higher education to support career goals in industry.
Overview
5
5
years of professional experience
Work History
Technical Applications Manager
Beckman Coulter
05.2023 - Current
- Responsible for leading 10 direct reports covering the Eastern United States.
- Conducted regular performance reviews of team members, fostering professional growth and setting clear expectations for success.
- Established a culture of continuous learning among team members through group training sessions and individual coaching.
- Developed comprehensive documentation for all applications, enabling efficient troubleshooting and maintenance by team members.
- Provided end-user training on new applications, ensuring seamless adoption and improved productivity.
- Achieved 105% of Revenue Quota in 2023 and 110% in 2024.
Technical Application Specialist
Beckman Coulter
05.2021 - 05.2023
- Evaluated regulation changes to address changing industry needs.
- Performed in-depth customer training, imparting knowledge of best practices for producing excellent results and minimizing errors.
- Developed customer relationships to build future business opportunities.
- Assisted customers with troubleshooting of instrument issues and regulatory requirements.
- Responsible for increasing panel growth in territory.
- Taken advantage of broadening knowledge of software and troubleshooting abilities by transitioning to more diverse territory.
- Increased knowledge of LIS systems to better assist customer needs.
- Developed time management skills to better achieve customer satisfaction in taking care of customer needs in timely fashion.
Microbiology Technical Specialist
St. Bernards Medical Center
09.2019 - 05.2021
- Responsible for training maintaining competencies on all Microbiology staff.
- Maintained requirements according to CLIA and CAP regulatory agencies.
- Corroborated with Antibiotic Stewardship Committee to evaluate opportunities to better accommodate needs of physicians for patient outcomes.
- Responsible for validation and verification of all new testing.
- Responsible for overseeing microbiology rotations for students from Arkansas State University.
Education
Bachelor of Science - Clinical Laboratory Science
Arkansas State University
State University, AR05.2012
Skills
- Performance Optimization
- Technical Support and Assistance
- Time Management
- User Experience
- Project Strategy
- Customer Satisfaction
- Business analysis
- Performance tuning
Timeline
Technical Applications Manager
Beckman Coulter
05.2023 - Current
Technical Application Specialist
Beckman Coulter
05.2021 - 05.2023
Microbiology Technical Specialist
St. Bernards Medical Center
09.2019 - 05.2021
Bachelor of Science - Clinical Laboratory Science
Arkansas State University
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