Benjamin Piercefield
Lexington
Summary
Dynamic Administration Supervisor skilled in employee supervision and customer relationship management. Proven ability to coordinate scheduling and improve service delivery, contributing to increased patient satisfaction and operational efficiency.
Overview
9
9
years of professional experience
Work History
Administration Supervisor
Bluegrass Retina Consultants
Lexington
01.2017 - Current
- Supervised daily administrative operations, ensuring seamless workflow across departments.
- Coordinated patient scheduling and appointment management, improving service delivery and patient satisfaction.
- Managed staff assignments to enhance productivity and collaboration.
- Trained new staff on administrative protocols and software tools.
- Developed and maintained office procedures to streamline tasks.
- Facilitated interdepartmental communication to support patient care initiatives.
- Resolved unpaid or past due customer accounts through diligent follow-up.
- Analyzed operational processes and recommended improvements, leading to enhanced overall efficiency.
Education
Bachelor of Arts - Communications
Berea College
Berea, KY05-2016
Skills
- Office management
- Employee supervision and staff management
- Task delegation
- Scheduling coordination
- Customer relationship management
- Data analysis
- Personable and approachable
- Data confidentiality
Timeline
Administration Supervisor
Bluegrass Retina Consultants
01.2017 - Current
Bachelor of Arts - Communications
Berea College