Benjamin Roland
Frankfort
Summary
Certified Technician with extensive customer service experience, excelling in problem-solving and preventive maintenance. Proven ability to enhance service quality and customer satisfaction through effective troubleshooting and technical support. Skilled in hardware installation and adept at multitasking in fast-paced environments. Extremely quick learner and eager to improve myself.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Certified Technician
Valvoline
10.2025 - Current
- Performed routine inspections to ensure optimal equipment performance and reliability.
- Executed troubleshooting protocols to identify and resolve technical issues effectively.
- Conducted quality assurance checks to uphold service standards and customer satisfaction.
- Provided technical support services to clients, addressing inquiries and resolving concerns promptly.
- Educated customers on service procedures and vehicle maintenance best practices.
- Used hand and power tools to align and assemble component parts.
Online Order Associate
Kroger
11.2024 - 10.2025
- Processed online orders efficiently, ensuring timely fulfillment and customer satisfaction.
- Collaborated with team members to improve order picking and packing procedures.
- Resolved customer inquiries promptly, providing high-quality service and support.
- Monitored stock levels regularly, notifying management of low inventory items.
- Assisted in training new associates on online order protocols and procedures.
Store Associate
T.J. Maxx
04.2021 - 09.2021
- Assisted customers in selecting merchandise based on their needs and preferences.
- Organized merchandise displays to enhance store aesthetics and promote sales.
- Processed transactions efficiently while maintaining a high level of accuracy
- Utilized strong multitasking abilities to manage multiple responsibilities simultaneously during busy periods.
Education
GED -
Grant County Public Education Center
Grant County, KYSkills
- Extensive customer service experience
- Hardware installation
- Problem-solving
- Multitasking and organization
- Installation and repair
- Preventive Maintenance
- Risk mitigation
Certification
Preventative maintenance technician certification.
Timeline
Certified Technician
Valvoline
10.2025 - Current
Online Order Associate
Kroger
11.2024 - 10.2025
Store Associate
T.J. Maxx
04.2021 - 09.2021
GED -
Grant County Public Education Center