Bernadeth Jane Spear
Georgetown,KY
Summary
Dynamic professional with extensive experience at Gainwell Technologies, excelling in customer service and conflict resolution. Proven track record in enhancing service delivery and implementing effective fraud detection strategies at Amazon. Skilled in relationship building and service analytics, adept at understanding customer needs while maintaining a calm demeanor under pressure.
Possessing excellent communication skills and positive attitude, always ready to assist customers with their needs. Knowledge of conflict resolution and proficiency in handling customer inquiries and complaints. Capable of building strong customer relationships and ensuring high levels of satisfaction.
Developed strong communication and problem-solving skills in fast-paced customer service environment. Adept at handling complex customer interactions and resolving issues efficiently. Seeking to transition into new field where these skills can be effectively utilized for positive outcomes.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Medicaid Senior Customer Service Representative
Gainwell Technologies
10.2023 - 03.2024
- Resolved customer inquiries to enhance satisfaction and loyalty.
- Provided technical support for resolving customer issues efficiently.
- Improved service delivery with effective communication and problem-solving skills.
- Addressed complex customer complaints, ensuring quick resolution.
- Assisted customers to understand product features and benefits.
- Resolved customer service issues using company processes and policies and provided updates to customers.
Shipping and Delivery Support & Fraud Analyst
Amazon
09.2021 - 09.2022
- Conducted in-depth analysis of suspicious activities to identify potential fraud cases
- Improved fraud detection processes by implementing advanced analytical tools
- Investigated fraudulent claims for accurate resolution and prevention of future incidents
- Enhanced security measures, analyzing transaction patterns for unusual activities
- Collaborated with cross-functional teams to develop fraud prevention strategies
- Analyzed data patterns for identifying emerging fraud trends
- Facilitated information sharing among team members through regular meetings and discussions, fostering a collaborative work environment focused on continuous improvement.
- Worked effectively in fast-paced environments.
- Self-motivated, with a strong sense of personal responsibility.
Education
Bachelor of Science - Supply Chain And Operations Management
Western Governors University
Salt Lake City, UT05-2025
Skills
Customer service
- Conflict resolution
- Communication skills
- Team coordination
- Problem solving
- Relationship building
- Service analytics
- Understanding customer needs
- Calm and professional under pressure
- Microsoft office
- Document and records management
- Team leadership
Languages
English
Tagalog
Certification
Certified Bookkeeper (Intuit Academy)
Timeline
Medicaid Senior Customer Service Representative
Gainwell Technologies
10.2023 - 03.2024
Shipping and Delivery Support & Fraud Analyst
Amazon
09.2021 - 09.2022
Certified Bookkeeper (Intuit Academy)
Bachelor of Science - Supply Chain And Operations Management
Western Governors University
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