Bernadeth Jane Spear
Supply Chain & Operations Management
Georgetown
Summary
Dynamic professional with a proven track record at Amazon, specializing in logistics coordination and data-driven process optimization. Expert in collaborative problem-solving and trend analysis, enhancing delivery accuracy and customer satisfaction. Skilled in utilizing advanced analytical tools to drive continuous improvement and maintain high performance metrics in fast-paced environments.
Overview
1
1
year of professional experience
2
2
Languages
Work History
Shipping and Delivering Support/Fraud Analyst
AMAZON
09.2021 - 09.2022
- Led investigations into delivery discrepancies and fraud-related issues, ensuring timely resolution of claims and improving supply chain transparency.
- Collaborated with internal logistics, customer service, and fraud prevention teams to develop and implement process improvements across the delivery network.
- Analyzed transactional data to identify fraud trends and operational bottlenecks, contributing to the optimization of delivery accuracy and customer satisfaction.
- Enhanced customer trust by enforcing Amazon’s policies and communicating supply chain issues and resolutions with clarity and urgency.
- Supported delivery operations by coordinating with last-mile carriers and ensuring real-time problem resolution to maintain performance metrics.
- Utilized advanced analytical tools and dashboards to track delivery performance KPIs and identify areas for improvement.
- Contributed to the continuous improvement of logistics operations by providing feedback on systems and processes affecting order fulfillment.
Education
Bachelor of Science - Supply Chain And Operations Management
Western Governors University
Salt Lake City, UT04-2025
Skills
- Logistics coordination experience
- Reporting and trend analysis
- Data-driven process optimization
- Collaborative problem-solving
- Team leadership in strategy development
- Solutions-oriented problem solving
- Proficient in Microsoft 365 and CRM tools
- Adaptability under pressure
Certificates
Certified Bookkeeper – Intuit Academy (2023)
WGU Certification
- Operations Excellence Certificate
- Business Analytics Certificate
- Solutions Design Thinking Certificate
- Business Simulation Certificate
- Introduction to Communication Certificate
Timeline
Shipping and Delivering Support/Fraud Analyst
AMAZON
09.2021 - 09.2022
Bachelor of Science - Supply Chain And Operations Management
Western Governors University
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