Beth Wardle
Louisville,KY
Summary
Dynamic professional with success and interest within contrasting areas of expertise. With nearly twenty years experience as a service provider within the field of traumatic brain injury, and an interest in shifting to other areas of focus, excelling in client advocacy and relationship building will benefit any future employers' needs. Leveraged problem-solving aptitude to enhance client and customer well-being and secure resources. Adept at partnership building and compliance monitoring, driving successful community reintegration and fostering growth. Skilled in active listening and written communication, ensuring tailored support and client success.
Overview
15
15
years of professional experience
3
3
Certifications
2
2
Languages
Work History
Community Support Specialist
Wounded Warrior Project
03.2021 - Current
- Establish trusting relationships with clients, fostering a supportive environment for growth and self improvement.
- Facilitate goal-setting with clients, helping them identify realistic objectives aligned with their personal interests, with focus on community reintegration after injury or illness.
- Support clients in developing goals, physical and social skills, improving individual wellness and productivity.
- Enhance client well-being by providing personalized support and resources tailored to individual needs.
- Advocate on behalf of clients in various settings, securing necessary resources and services for their success.
Parts Specialist
AutoZone
Louisville, Kentucky
11.2021 - 07.2025
- Performed basic vehicle services, including wiper blade, headlight and battery installations as well as battery and engine service light checks.
- Developed comprehensive knowledge of various automotive systems which led to more efficient and accurate product recommendations.
- Issued parts to commercial service technicians to complete customers' repairs.
- Greeted customers via telephone and in person to answer questions, resolve concerns, and complete sales.
- Negotiated favorable terms with vendors, securing cost savings without compromising quality or delivery timelines.
- Conducted cash handling, credit card transactions, and register closeout at end of business day.
- Received and restocked product, keeping sales floor shelves full and ready for customers' purchases.
- Maintained a clean and organized work environment, allowing for easy access to frequently used items and efficient completion of tasks.
- Provided exceptional customer service by promptly responding to inquiries, resolving issues, and consistently going above and beyond to exceed expectations.
Certified Occupational Therapy Assistant
NeuroRestorative
03.2011 - 04.2020
- Provided direct occupational therapy services in community reintegration and traumatic brain injury settings.
- Educated patients and families on conditions, treatments and home exercises.
- Assisted patients with completing basic daily living activities such as grooming, dressing and self-feeding.
- Supported facility with administrative tasks such as scheduling appointments, mailing correspondence and answering telephone calls.
- Educated patients and caregivers on home exercises and self-care techniques, promoting independence and long-term success.
- Served as a resource within the occupational therapy community by mentoring students completing fieldwork experiences.
Education
Associate of Applied Science - Occupational Therapy
Jefferson Community And Technical College
Louisville, KY 05.2001 -
Skills
Client advocacy
Compliance monitoring
Partnership building
Active listening
Problem-solving aptitude
Relationship building
Teamwork and collaboration
Problem-solving
Self motivation
Written communication
Certification
Occupational Therapy Assistant License - 2009-current
Timeline
Parts Specialist
AutoZone
11.2021 - 07.2025
Community Support Specialist
Wounded Warrior Project
03.2021 - Current
Certified Occupational Therapy Assistant
NeuroRestorative
03.2011 - 04.2020
Associate of Applied Science - Occupational Therapy
Jefferson Community And Technical College
05.2001 -