Summary
Overview
Work History
Education
Skills
Timeline
Generic

Beth White

Louisville

Summary

Dynamic Program Manager with a proven track record at Fiserv, excelling in strategic planning and project coordination. Expert in enhancing operational efficiency and stakeholder communications, I successfully led cross-functional teams to deliver high-quality results, driving process improvements and achieving exceptional client satisfaction. Detail-oriented and adaptable, I thrive in fast-paced environments.

Overview

18
18
years of professional experience

Work History

Program Manager

Fiserv
01.2020 - 11.2024
  • Led commercialization efforts for Digital Disbursements including documentation/training of Implementation and Account Management Teams.
  • Maintained training and user guides for all Implemented products and solutions.
  • Led cross-functional teams to enhance project delivery timelines and efficiency.
  • Developed and implemented strategic project plans aligning with organizational goals.
  • Analyzed project performance data to identify improvement areas and implement solutions.
  • Created and analyzed multiple executive reports

Implementation Project Manager

First Data
04.2011 - 12.2020
  • Led cross-functional teams to implement payment processing solutions, enhancing operational efficiency.
  • Developed project plans and timelines, ensuring alignment with client requirements and business objectives.
  • Coordinated system integrations with third-party vendors to optimize service delivery and customer satisfaction.
  • Streamlined communication channels among stakeholders, fostering collaboration throughout project lifecycle
  • Conducted regular status meetings, identifying risks and implementing mitigation strategies proactively.
  • Collaborated with cross-functional teams such as sales, marketing, finance, IT support services ensuring a smooth execution of multiple concurrent projects.

Project Manager

Bank of America
02.2007 - 04.2011
  • Successfully managed multiple projects simultaneously by prioritizing tasks according to urgency, resource availability, and alignment with organizational goals.
  • Planned, designed, and scheduled phases for large projects.
  • Met project deadlines without sacrificing build quality or workplace safety.
  • Established effective communication among team members for enhanced collaboration and successful project completion.
  • Developed comprehensive project plans with clear timelines, milestones, and budget requirements, ensuring timely delivery of high-quality results.
  • Delivered exceptional customer satisfaction by proactively addressing client concerns and meeting or exceeding expectations throughout the engagement process.
  • Coordinated with cross-functional teams to resolve project issues and mitigate risks.
  • Monitored project performance to identify areas of improvement and make adjustments.

Education

Business Management

Indiana Wesleyan University
Marion, IN

Skills

  • Problem-solving
  • Project management
  • Detail-oriented
  • Strategic planning
  • Process improvement
  • Project coordination
  • MS office applications
  • Training and development
  • Flexible and adaptable
  • Stakeholder communications
  • Relationship building
  • Quality assurance

Timeline

Program Manager

Fiserv
01.2020 - 11.2024

Implementation Project Manager

First Data
04.2011 - 12.2020

Project Manager

Bank of America
02.2007 - 04.2011

Business Management

Indiana Wesleyan University

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Beth White