Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Bethanie Bosse

Independence

Summary

Professional with substantial experience in medical coordination, skilled in managing patient care and healthcare logistics. Strong focus on team collaboration and achieving results, adapting to changing needs seamlessly. Adept at handling complex schedules, coordinating multidisciplinary teams, and ensuring compliance with healthcare regulations. Known for reliability and effective communication, fostering cohesive and efficient work environment.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Medical Coordinator

Tri-State Mens Health
01.2025 - Current
  • Maintained a high level of confidentiality by handling sensitive patient information with discretion and care.
  • Communicated with patients, insurance companies and providers through phone calls, emails and office drives concerning formularies and coverage limits.
  • Provided exceptional customer service to patients, addressing concerns promptly and professionally.
  • Addressed complaints made by patients and staff by escalating issues to supervision for further investigation.
  • Ensured compliance with regulatory standards by maintaining up-to-date knowledge on healthcare policies and procedures.
  • Reduced wait times for patients by implementing efficient check-in and check-out procedures.
  • Maintained strong relationships with insurance companies, negotiating contracts beneficial to both the practice and patients alike.
  • Supported billing staff by making corrections to invoices and insurance submissions.
  • Assisted in the recruitment and training of new staff members, contributing to a knowledgeable and professional team.
  • Increased office efficiency with effective management of medical records and documentation.
  • Created memoranda and documents to relay important information to staff.
  • Proactively identified areas for improvement within the office workflow, implementing changes that led to increased productivity among staff members.
  • Boosted morale among staff members by fostering a positive work environment through clear communication and support.

Phlebotomist

Saint Elizabeth Health Care
06.2019 - 01.2025
  • Enhanced patient experience through compassionate care and communication during blood draw procedures.
  • Labeled transfer tubes and followed exact directions for handling and storing specimens for transport.
  • Maintained a high level of accuracy in labeling and tracking specimens, ensuring proper testing and timely results.
  • Centrifuged blood samples as outlined in clinical protocols.
  • Completed proper sanitation and cleaning of equipment and work areas between patients.
  • Excelled in high-pressure situations, maintaining composure and professionalism during peak hours and emergency scenarios.
  • Tracked collected specimens by initialing, dating, and noting times of collection.
  • Stocked phlebotomy cart or carrier with appropriate supplies.
  • Improved patient comfort by efficiently drawing blood samples using various techniques such as venipuncture and capillary puncture.
  • Addressed questions and concerns to educate patients on collection process and procedures.
  • Assisted in training and onboarding new phlebotomists.
  • Reviewed and processed requisitions for laboratory tests.
  • Provided guidance and support to laboratory personnel.
  • Developed and implemented strategies to improve phlebotomy processes.

Correctional Officer

Boone County Jail
01.2023 - 05.2024
  • Managed high-risk situations with professionalism and composure, ensuring the safety of all involved parties.
  • Searched cells of inmates to identify and confiscate contraband and other prohibited items.
  • Maintained inmate safety through vigilant monitoring of behavior and swift intervention during conflicts.
  • Reduced instances of contraband by thoroughly searching inmates, cells, and common areas.
  • Conducted routine and emergency head counts.
  • Escorted inmates to and from cells, court, hospitals, and medical appointments.
  • Assisted in the training of new correctional officers, providing guidance on best practices and procedures.
  • Prepared, processed and maintained forms, reports, logs, records, and activity journals.
  • Prevented escapes by diligently inspecting perimeters, doors, windows, gates, fences, and other access points throughout the prison complex regularly.
  • Enhanced facility security by conducting regular inspections and addressing potential risks.
  • Completed intake paperwork, fingerprints, and searches.
  • Observed behavior of residents individually and in groups.
  • Demonstrated cultural sensitivity when interacting with diverse populations within the correctional setting, promoting an inclusive environment for all individuals present.
  • Booked new inmates into facility and processed inmates for release.
  • Interviewed inmates to obtain information and assess needs.

Education

Associate of Science - Phlebotomy

Gateway Community And Technical College
Edgewood, KY
11-2019

High School Diploma -

East Jessamine High School
Nicholasville, KY
05-2017

Skills

  • HIPAA compliance
  • Patient confidentiality
  • Verbal communication
  • Clinical documentation
  • Insurance verification
  • Maintaining patient records
  • Appointment scheduling
  • Electronic health records management
  • Venipuncture
  • Order of draw
  • Patient care
  • Specimen handling
  • Sample and specimen collection
  • Butterfly needle technique
  • Patient support
  • First aid training
  • Emergency response
  • De-escalation techniques
  • Conflict resolution skills
  • Mental health awareness
  • Safety and security enforcement

Certification

  • PT - Phlebotomy Technician

Languages

Spanish
Limited Working

Timeline

Medical Coordinator

Tri-State Mens Health
01.2025 - Current

Correctional Officer

Boone County Jail
01.2023 - 05.2024

Phlebotomist

Saint Elizabeth Health Care
06.2019 - 01.2025

Associate of Science - Phlebotomy

Gateway Community And Technical College

High School Diploma -

East Jessamine High School

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Bethanie Bosse