Bethany Speer
Erlanger
Summary
Resourceful Senior Service Associate with 10+ years of experience in distribution operations, team leadership, and staff training. Recognized for strong organizational skills, attention to detail, and the ability to lead and develop high-performing teams. Motivated individual promoting well-rounded skill set including communication and task prioritization. Always ready and willing to pitch in and perform above expectations.Also known for high productivity and efficient task completion.
Overview
11
11
years of professional experience
2011
2011
years of post-secondary education
1
1
Certification
Work History
Senior Service Associate
UPS
Hebron
10.2019 - Current
- Oversaw daily operations to ensure smooth package processing.
- Trained new associates on service procedures and equipment use.
- Implemented best practices for safety and compliance in the workplace.
- Streamlined workflow processes to enhance overall service efficiency.
- Supervised staff members during shift changes or breaks.
- PITO certified/PITO trainer
- Trained new associates on operational procedures and customer service standards.
- Assisted in maintaining accurate inventory records and documentation.
- Maintained accurate records of inventory levels and restocked as needed.
Operations Manager
FedEx:Ground
Independence
09.2016 - 09.2019
- Oversaw team training and development to enhance operational performance.
- Managed daily operations to ensure efficient package handling and delivery.
- Implemented safety protocols to maintain a secure working environment.
- Analyzed operational processes to identify areas for improvement.
- Collaborated with cross-functional teams to optimize workflow efficiency.
- Facilitated communication between departments to streamline operations.
- Supervised day-to-day workflow of employees in order to maximize productivity and maintain quality standards.
- Managed scheduling, training and inventory control.
- Built strong operational teams to meet process and production demands.
- Managed staffing needs through recruitment, selection, onboarding and training, disciplinary action as necessary.
- Directed operations staff by providing guidance, training, and support in order to meet company objectives.
- Monitored and improved efficiency of processes, team performance, and customer service.
- Assessed employee development needs and provided feedback on their progress towards meeting goals.
General Manager
Arbys Resturant
Kenwood
02.2015 - 09.2016
- Oversaw daily restaurant operations ensuring high standards of food quality.
- Managed staff schedules and performance to maintain efficient service levels.
- Coordinated inventory management to reduce waste and ensure supply availability.
- Trained new employees on company policies and customer service expectations.
- Conducted regular inspections to maintain cleanliness and safety standards.
- Resolved customer complaints promptly to enhance overall dining experience.
- Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
- Trained employees on duties, policies and procedures.
- Created schedules and monitored payroll to remain within budget.
- Administered employee discipline through verbal and written warnings.
- Ensured compliance with local health department regulations regarding food safety standards.
- Coordinated training activities for employees to ensure compliance with company policies and procedures.
Education
Northwest High School
Cincinnati, OHSkills
Skills
Detail Oriented
Inventory Management
Warehouse Management
Organization
Team Leadership
Team Training
Equipment Certifications
Safety Compliance
Time management
Data entry
Strong work ethic
Computer skills
Certification
- PITO Certification Trainer
- First Aid Certified
Timeline
Senior Service Associate
UPS
10.2019 - Current
Operations Manager
FedEx:Ground
09.2016 - 09.2019
General Manager
Arbys Resturant
02.2015 - 09.2016
Northwest High School