Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Bhumi Lad

Franklin

Summary

“To obtain a good position where I will be able to contribute my skill, knowledge and experience to a company that will give me an opportunity to develop my career.” I am very detail oriented.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Attendant Care Office Assistant

Active Life ADHC
03.2025 - Current
  • Monitor and manage the electronic visit verification system. Follow-up when necessary for corrections.
  • Complete the billing and payroll accurately and on a regular basis.
  • Complete quality calls to ensure fraud prevention and Patients satisfaction.
  • Organize and audit Patients charts. Communicate with case managers for additional needed documentation. Ensure that all information on file is up to date and that all previous information that must be held on site is stored away in an organized fashion.
  • Assistance with answering the phone, directing calls to other departments, taking messages for other team members.
  • Be a general point of contact for all caregivers in the Attendant Care department. Assist with any issues and provide direction and communication between team members and other departments. Must be comfortable communicating with some staff members via translators.
  • Orientation for new Attendant Care department staff members; new staff members will generally be in-home caregivers.
  • Assist with making schedules for patients assignments.
  • Participate in management and team meetings as well as host a bi-annual conference for all caregivers.
  • Participant in Patient Center Service Plan meetings for new patients and their case manager either in person or remotely by dialing in. Prepare notes detailing services needed by the patients and a prospective schedule to submit to the hiring department so that a caregiver may be on-boarded. Confirm acceptance of new clients with the case manager.
  • Manage various spreadsheets tracking department information. Must have working knowledge with Microsoft Excel and Word and be able to accept data and decide how to best organize within a given spreadsheet.
  • Engage with Patients and be available to facilitate and Plan of Care changes.
  • Assist the Program Director and any direct supervisor with any other miscellaneous daily tasks.

Patient Care Technician & Unit Secretary

Tristar Greenview Regional Hospital
04.2022 - Current
  • Answer patient call signals, signals lights or bells to determine patient needs.
  • Maintained chart and file paperwork, facilitating clerical functions.
  • Monitored vital signs such as temperature, pulse rate, respiration rate and blood pressure.
  • Obtained patient vital signs and report results to staff nurse or physician to identify changes from prior measurements.
  • Restock unit frequently with necessary medical supplies.
  • Transported patients to other areas of the hospital in wheelchairs for tests, treatments, and therapies.
  • Respond quickly to emergency situations by providing appropriate first aid measures.
  • Communicate with patients to determine feelings, need for assistance or social and emotional support.
  • Participate in multi-skilled activities, supporting patient-centered approach to achieving desired outcomes.
  • Check vital signs and record intake information to monitor patient stability.
  • Responded to bell or light signal calls to assist patient with needs.
  • Notified senior staff of patient emergencies to optimize outcomes.
  • Assisted with patient admissions, discharges, and transfers.
  • Educate patients on basic health-related topics such as nutrition, and hygiene habits.
  • Record patient conditions and vital signs before and after the medical operations.
  • Responsible for maintaining a safe workplace for patients and ensuring they receive proper treatments and procedures.
  • Scheduling appointments with the healthcare providers within the unit.
  • Maintaining, filing and organizing patient records.
  • Basic medical terminology knowledge.

Front Desk Clerk

EconoLodge
07.2021 - 07.2023
  • Reviewed account information and individual customer changes to produce correct bills.
  • Scheduled wake-up calls for guests who requested them.
  • Provided current and detailed information about all hotel departments, services, and hours.
  • Resolved problems with rooms by contacting housekeeping and maintenance to address issues.
  • Confirmed group reservations and managed complaints, handled disputes, and resolved conflicts.
  • Greeted guests warmly on arrival, sent luggage to assigned rooms, and issued room keys and share information on policies and amenities.
  • Wrote and maintained incident reports, daily activity logs and other documents as requested by management.
  • Prepare documents related to guest accounts including invoices, reservations.
  • Update computer system with current guest information.
  • Performed bookkeeping activities, such as balancing accounts.
  • Complete forms in accordance with company procedures.

Education

Bachelor of Science - Health Science, Health Care Administration

Western Kentucky University (WKU)
Bowling Green, KY
12.2024

High School Diploma - Nursing

Franklin Simpson High School (FSHS)
05.2020

Skills

  • EVV System Management
  • HER Electronic health records
  • Medical Billing & Payroll
  • Patient Chart Auditing
  • Quality Assurance Calls
  • Phone & Message Handling
  • Staff Onboarding
  • Patient Scheduling
  • Team Coordination
  • Service Plan Meetings
  • Spreadsheet Management
  • Microsoft Excel & Word
  • Patient Engagement
  • Vital Signs Monitoring
  • First Aid & Emergency Response
  • Medical Recordkeeping
  • Health Education
  • Appointment Scheduling
  • Multitasking
  • Basic Medical Terminology
  • Customer Service
  • Conflict Resolution
  • Front Desk Operations
  • Incident Reporting
  • Data Entry
  • Bilingual Communication
  • Time Management
  • Team Collaboration
  • Strong work ethic
  • Team player attitude
  • Reliability and punctuality

Certification

  • Perfect Attendance
  • Certified Nursing Assistance (CNA)
  • Basic Life Support (American Red Cross) (CPR)
  • Level 2 Excel Yellow Belt
  • The Data Science of Healthcare, Medicine, and Public Health
  • Administrative Human Resources
  • BEE Award Nomination Certificate
  • Programming Foundations: Fundamentals

Timeline

Attendant Care Office Assistant

Active Life ADHC
03.2025 - Current

Patient Care Technician & Unit Secretary

Tristar Greenview Regional Hospital
04.2022 - Current

Front Desk Clerk

EconoLodge
07.2021 - 07.2023

High School Diploma - Nursing

Franklin Simpson High School (FSHS)

Bachelor of Science - Health Science, Health Care Administration

Western Kentucky University (WKU)

Similar Profiles

CREATE PROFILE
Bhumi Lad