Bianca Reid
Louisville
Summary
Experienced with creating safe and supportive environments for youth. Utilizes conflict resolution and crisis intervention skills to promote positive outcomes. Knowledge of behavioral management techniques and emotional support strategies.
Overview
19
19
years of professional experience
Work History
Youth Care Worker 3
Bellewood & Brooklawn
04.2016 - Current
- Provided a safe and nurturing environment for at-risk youth through consistent supervision and positive reinforcement.
- Conducted regular safety checks and maintained facility cleanliness, ensuring a secure and hygienic environment for all program participants.
- Improved communication skills among youths by encouraging group discussions and collaborative projects.
- Enhanced youth development by implementing structured activities and educational support.
- Facilitated conflict resolution among program participants, fostering an atmosphere of mutual respect and understanding within the group setting.
- Completed clear and concise documentation of youth behavior and actions.
- Delivered crisis intervention services when necessary, addressing urgent concerns promptly while maintaining safety for all involved parties.
- Assisted with daily living skills training, supporting self-sufficiency among program participants.
- Utilized system model to teach youth life skills in accordance with individualized treatment plans.
- Ensured proper medication administration for individuals under my care according to doctors'' orders.
- Established clear expectations for behavior within the residential facility, reinforcing accountability among youths in our care.
- Fostered safe and nurturing environment, ensuring physical and emotional safety of all youth under care.
Server Trainer
Chili's Bar and Grill
04.2006 - 04.2016
- Mentored new hires through the training process, ensuring they became productive team members quickly and efficiently.
- Trained new team members on restaurant procedures, menu items, and performance strategies.
- Addressed customer concerns promptly and professionally, resolving issues and preventing negative reviews or feedback.
- Demonstrated strong knowledge of food and beverage service standards and led by example to instill in new servers.
- Maintained cleanliness standards throughout dining areas, contributing to a positive dining experience for guests.
- Monitored new server performance and offered continuous support throughout training period.
- Developed strong relationships with regular customers, encouraging repeat business and loyalty to the establishment.
- Enhanced customer satisfaction by providing efficient and friendly service during peak hours.
- Instructed servers on proper techniques for taking orders, serving food and providing customer service.
- Coached servers on proper food handling techniques to maintain compliance with health department regulations and uphold food safety standards.
Education
High School Diploma -
Seneca High School
Louisville, KY05-2005
Skills
- Youth supervision
- Multicultural sensitivity
- Self-care techniques
- Behavior management
- Life skills teaching
- Mental health support
- Positive reinforcement
- Client documentation
- Trauma-informed care
- Teamwork
- Problem-solving
- Time management
- Attention to detail
Timeline
Youth Care Worker 3
Bellewood & Brooklawn
04.2016 - Current
Server Trainer
Chili's Bar and Grill
04.2006 - 04.2016
High School Diploma -
Seneca High School
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