BIDISHA DAS
West Bay,KY1-1110
Summary
Seasoned customer service professional with a strong background in team work and collaboration. Certified in Advanced MS Excel, demonstrating exceptional proficiency in data management and analysis. Adept at utilising communication skills to enhance customer satisfaction and drive team success. Committed to leveraging expertise to contribute effectively to organisational goals.
Overview
3
3
Languages
2
2
years of post-secondary education
11
11
years of professional experience
Work history
Logistic Coordinator (Domestic)
NCI Freight & Logistics Ltd
George Town, Cayman Islands
2024.07 - Current
- Coordinate and dispatch drivers for courier, ocean freight, air freight, local moves, and delivery operations, ensuring efficient scheduling and timely completion of jobs.
- Plan and coordinate local moves and white-glove home setups, assessing the scope of work, vehicle requirements, manpower, equipment, and packing materials needed for each project.
- Communicate directly with clients to understand job requirements, coordinate schedules, confirm scope of work, and ensure smooth execution of moving and delivery services.
- Strategically coordinate drivers, movers, ground staff, vehicles, and resources to ensure efficient workflow and successful completion of daily operations.
- Prepare and manage invoices for moving and logistics services, including month-end invoicing for all courier clients.
- Maintain employee attendance records and overtime hours, and submit accurate attendance and overtime information to the Accounts Department for payroll processing.
- Monitor job progress and coordinate with drivers and ground staff to resolve operational issues, maintain service standards, and ensure all tasks are completed safely and on schedule.
Trainer & Quality Analyst
Sookshm Informations Pvt Ltd.
Noida
2021.01 - 2024.02
- Design and develop comprehensive training programs tailored to the needs of the logistics company.
- Coordinate the logistics of training sessions, including scheduling, venue setup, and resource allocation
- Maintain accurate records of shipments, inventory, and other logistics-related data. Build and maintain strong relationships with suppliers and service providers.
- Ensure all logistics activities comply with safety standards and protocols
- Evaluate existing logistics processes and workflows to identify opportunities for enhancement.
- Evaluate and monitor the quality performance of suppliers and vendors.
- Identify quality-related issues and discrepancies in logistics processes.
- Collect, analyse, and interpret data related to logistics operations to identify trends, patterns, and areas for improvement
Trainer
Energizer
Noida
2018.01 - 2020.01
- Facilitating engaging and interactive training sessions, workshops, and presentations to impart knowledge and skills to employees. This may involve utilizing various training methods, including classroom training, e-learning modules, simulations, and role-plays
- Maintaining records of training attendance, participation, and completion status for each training session. Trainers document attendance data and training completion rates in training reports to track employee progress and compliance with training requirements.
- Preparing a PowerPoint presentation every month to show a performance report, a training certification report, and an attrition report.
- (Paytm)
Senior Executive
Energizer
Noida
2016.01 - 2018.01
- Processing customer orders for new services, upgrades, or changes to existing services. This involves verifying customer information, activating services, and updating relevant systems and records
- Handling billing and invoicing tasks, including generating invoices, processing payments, and resolving billing discrepancies or disputes. Ensuring accuracy and timeliness in billing processes to maintain customer satisfaction.
- Collaborating with other departments such as customer service, sales, technical support, and finance to address customer needs, resolve issues, and streamline backend processes.
- (Tata DoCoMo)
Education
Bachelor of Business Administration -
Manipal University
Jaipur 2022.07 - 2024.11
Advanced Excel
ACTE Technologies
Chennai, India12th Standard - undefined
Kendriya Vidyalaya No. 1 Kalaikunda
West Bengal10th Standard - undefined
Kendriya Vidyalaya No. 2 Kalaikunda
West BengalSkills
- Seasoned Customer service professional
- Completed certification in Advanced MS Excel
- Team work and collaboration
- Communication skill
LANGUAGES
English
Hindi
Bengali
HOBBIES
Listing to music, Team sports, Travelling
Timeline
Logistic Coordinator (Domestic)
NCI Freight & Logistics Ltd
2024.07 - Current
Bachelor of Business Administration -
Manipal University
2022.07 - 2024.11
Trainer & Quality Analyst
Sookshm Informations Pvt Ltd.
2021.01 - 2024.02
Trainer
Energizer
2018.01 - 2020.01
Senior Executive
Energizer
2016.01 - 2018.01
10th Standard - undefined
Kendriya Vidyalaya No. 2 Kalaikunda
12th Standard - undefined
Kendriya Vidyalaya No. 1 Kalaikunda
Advanced Excel
ACTE Technologies