Billy McGowan
Black Equipment Co
Madisonville
Work Preference
Work Type
Full Time
Minimum Desired Compensation
$45000/yr
Work History
Field Service Technician
2 Years 7 Months- Diagnosed and repaired equipment issues in the field, ensuring optimal performance and customer satisfaction.
- Delivered technical support to clients, addressing inquiries and resolving service-related challenges promptly.
- Conducted routine maintenance on machinery, enhancing equipment lifespan and reliability for users.
- Collaborated with team members to develop best practices for efficient service delivery and workflow improvements.
- Trained new technicians on operational procedures and safety protocols, fostering a culture of knowledge sharing.
Shop Supervisor
6 Years 10 Months- Supervised and coordinated daily operations of crane and rigging activities to ensure safety compliance.
- Trained and mentored staff on equipment handling and operational procedures, enhancing team efficiency.
- Implemented process improvements that reduced downtime and increased workflow productivity.
- Monitored inventory levels and managed procurement of materials to maintain operational efficiency.
- Conducted regular inspections of equipment to ensure compliance with safety standards and regulations.
- Collaborated with management to optimize scheduling and resource allocation for projects.
Underground Diesel Shop Shift Lead
8 Years 4 Months- Supervised daily operations, ensuring compliance with safety regulations and operational efficiency.
- Trained and mentored team members on best practices and equipment usage.
- Developed and implemented process improvements to enhance workflow productivity.
- Coordinated shift schedules, optimizing staff allocation for peak performance.
30
Years of experience
Field service professional with proven track record in technical diagnostics and repair. Adept at delivering reliable solutions and maintaining high standards in service delivery. Strong focus on team collaboration and achieving results with flexibility to adapt to changing needs. Skilled in equipment maintenance, technical troubleshooting, and customer relations.
Education
High School Diploma
Skills
Problem-solving
Positive attitude
Troubleshooting and repair
Field repairs
Preventive Maintenance
Technical troubleshooting
Electrical and hydraulic schematic
Electrical
Welding and fabrication
Timeline
Field Service Technician
Black Equipment Co
03.2024 - CurrentRead More
Shop Supervisor
General Steel Crane and Rigging Inc
05.2017 - 03.2024Read More
Underground Diesel Shop Shift Lead
Warrior Coal LLC
01.2009 - 05.2017Read More
Madisonville North Hopkins
High School Diploma
Read More