Blake Carlson
Louisville
Summary
Offering strong organizational skills and keen attention to detail, eager to learn and grow within current environment. Brings methodical approach to managing documentation and handling inquiries, building a team and accountability. Ready to use and develop skills in leadership in elevated leadership role.
Overview
15
15
years of professional experience
Work History
Warranty Administrator
Electrolux Professional Group
01.2024 - Current
- Ensured compliance with company policies by processing warranty claims efficiently.
- Resolved customer issues quickly through collaboration with service technicians.
- Maintained accurate warranty transaction records for effective tracking and reporting.
- Analyzed warranty data to identify trends and recommend claims process improvements.
- Updated customers on warranty coverage and claim status with clear communication.
- Streamlined installation processes for UNIC branded espresso equipment to enhance efficiency.
- Enhanced claim submission accuracy by implementing best practices for documentation.
Production Roaster
Goodfolks Coffee Company
05.2023 - 01.2024
- Ensured consistent product quality by supervising coffee roasting operations.
- Enhanced flavor profiles by developing tailored roasting profiles for coffee beans.
- Reduced waste and improved efficiency through implemented process enhancements in roasting.
- Maintained optimal inventory levels of raw materials for uninterrupted production schedules.
- Conducted rigorous quality control checks to uphold product consistency and excellence.
- Fostered team learning and innovation by sharing expertise in roasting techniques.
Owner/Operator
Self-employeed
04.2020 - 11.2022
- Enhanced business operations efficiency through effective day-to-day management.
- Boosted customer satisfaction by swiftly resolving service-related issues.
- Identified customer needs and recommended tailored solutions for optimal results.
- Maximized profit levels by evaluating income, expenses, and adjusting strategies accordingly.
- Cultivated strong customer relationships by maintaining professionalism and addressing logistics promptly.
Store Manager
Starbucks
09.2010 - 11.2020
- Ensured compliance with company standards through effective daily store operations.
- Enhanced team performance by training and mentoring staff in service quality.
- Optimized inventory management, reducing waste and maintaining appropriate stock levels.
- Leveraged sales data analysis to inform promotional strategies and product placements.
- Controlled budgeting and forecasting, managing financial aspects of store operations.
- Provided constructive feedback during regular performance reviews to foster employee growth.
Education
High School Diploma -
South Oldham High School
Crestwood, KY06-2011
Skills
- Claims processing
- Warranty management
- Warranty analysis
- Records maintenance
- Software applications
- Microsoft office
- Records management
- Policy management
- Cost control
- Claim processing
- Service level agreements
- Team management
- Operational efficiency
- Warranty claims processing
- Attention to detail
- Customer service
- Critical thinking
- Prior authorization processing
- Organizing and prioritizing work
- Reporting skills
- Billing software
- Time management
- Multitasking
- Organizational skills
- Effective communication
Timeline
Warranty Administrator
Electrolux Professional Group
01.2024 - Current
Production Roaster
Goodfolks Coffee Company
05.2023 - 01.2024
Owner/Operator
Self-employeed
04.2020 - 11.2022
Store Manager
Starbucks
09.2010 - 11.2020
High School Diploma -
South Oldham High School