Blake Jones
Horse Cave
Summary
Accomplished Production Manager with a proven track record at Cando Rails & Terminals, enhancing productivity by identifying bottlenecks and implementing effective solutions. Skilled in operations management and team development, I have significantly increased customer satisfaction through meticulous quality control and continuous improvements. My approach combines strategic planning with a dedication to product quality, driving operational excellence and safety compliance.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Production Manager
Cando Rails & Terminals
02.2024 - Current
- Resolved issues quickly to maintain productivity goals.
- Managed multiple projects concurrently, ensuring timely completion and meeting budget constraints.
- Increased overall productivity by identifying bottlenecks in the production process and proposing effective solutions.
- Oversaw quality control efforts, maintaining strict adherence to industry standards and regulatory requirements while achieving high levels of customer satisfaction.
Service Advisor
Martin Automotive Group
03.2022 - 01.2024
- Educated customers on proper vehicle maintenance, fostering long-term relationships built on trust and loyalty.
- Maintained high customer satisfaction standards to meet or exceed targets.
- Managed multiple priorities simultaneously while maintaining strong attention to detail in a fast-paced environment.
- Consistently met or exceeded monthly sales targets by upselling relevant products/services when appropriate.
Lead Field Service Technician
BG Tire LLC
02.2020 - 03.2022
- Improved customer satisfaction by promptly addressing and resolving field service issues.
- Implemented preventive maintenance programs that resulted in reduced equipment downtime.
- Managed inventory of spare parts and equipment, reducing delays due to lack of resources.
- Conducted regular audits on tools and equipment usage, optimizing resource allocation.
Senior Technician & Sales Professional
WF Morgan Company
11.2018 - 02.2020
- Monitored and enforced safety measures to mitigate hazards.
- Improved equipment efficiency by performing regular maintenance and calibration of complex machinery.
- Installed new systems and parts with efficient approach.
- Mentored junior technicians, providing guidance on best practices to enhance their skills and knowledge base.
- Provided exceptional customer support, resolving technical issues quickly and efficiently.
- Performed troubleshooting and diagnosis on malfunctioning equipment.
- Exceeded customer expectations during field service visits by demonstrating professionalism, technical expertise, and excellent communication skills.
- Reduced downtime for critical systems through effective troubleshooting and root-cause analysis.
- Collaborated with cross-functional teams to successfully complete high-priority projects on time and within budget.
Education
GENERAL -
Bowling Green High School
Bowling Green, KYSkills
- Production planning
- Operations management
- Staff management
- Production scheduling
- Continuous improvements
- Team development
- Dedication to product quality
- Safety management
- Production optimization
- Health and safety compliance
- Staff scheduling
- Quality control
- Materials management
- Quality inspection
- Root-cause analysis
- Production line management
- Customer support
- Cost reduction
- Equipment operation
- Production oversight
- Strategic planning
- OSHA compliance
Certification
R.U.L.E.S qualified to conduct movements and operate locomotives on non class 1 rails.
Timeline
Production Manager
Cando Rails & Terminals
02.2024 - Current
Service Advisor
Martin Automotive Group
03.2022 - 01.2024
Lead Field Service Technician
BG Tire LLC
02.2020 - 03.2022
Senior Technician & Sales Professional
WF Morgan Company
11.2018 - 02.2020
GENERAL -
Bowling Green High School
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