Bethann McCarty
733 Lancaster Ave, Lexington,
Summary
Capable Patient Representative dedicated to providing superior support for patients in need of reliable information regarding insurance coverage, finance options and documentation requirements. Well-versed in scheduling and database management functions for streamlined communication and reduced correspondence backlogs. Excels at identifying client needs and concerns to improve engagement strategies and overall service.
Overview
4
4
years of professional experience
Work History
Patient Access Representative
UK Healthcare
06.2019 - Current
- Secured patient information and confidential medical records in compliance with HIPAA privacy rule standards to protect patient's privacy.
- Collected and entered patient demographic and insurance data into computer database to establish patient's medical record.
- Obtained patient's insurance information and determined eligibility for benefits for specific services rendered.
- Identified insurance payment sources and listed payers in proper sequence to establish chain of payment.
- Utilized knowledge of electronic medical record systems and medical terminology to perform diverse data entry tasks.
- Trained new staff on hospital processes and procedures.
Education
Bachelor of Arts - Media Informatics
Northern Kentucky University
Highland Heights, KY05.2019
Skills
- Problem-Solving
- Work Quality Evaluation
- Pre-Admission Requests
- Customer Service
- HIPAA Compliance
- Eligibility Determination
- Payment Processing
- Insurance Billing
- Phone and Email Etiquette
- Regulatory Compliance
- Multitasking and Organization
- Patient Check-In
Timeline
Patient Access Representative
UK Healthcare
06.2019 - Current
Bachelor of Arts - Media Informatics
Northern Kentucky University
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