Bob Rolens
Paducah,KY
Summary
Experienced with inventory management and customer service in parts industry. Utilizes effective communication and organizational skills to ensure smooth operations. Track record of maintaining accurate inventory records and providing timely support to customers and team members.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Parts Associate
MH Equipment
08.2024 - Current
- Assisted customers with identifying correct parts for their vehicles, utilizing product knowledge and catalog resources.
- Reduced costs by identifying alternative suppliers offering quality parts at competitive prices.
- Resolved customer complaints professionally, resulting in increased loyalty among previously dissatisfied clients.
- Contributed to company growth by actively seeking new business opportunities through client referrals and targeted outreach efforts.
- Established positive relationships with vendors, negotiating favorable pricing agreements for bulk orders.
- Collaborated with service technicians to ensure accurate diagnosis of vehicle problems and proper parts ordering.
- Maintained a clean, organized workspace to enhance productivity and facilitate easy access to required parts.
- Ordered parts from various distributors to fulfill demands.
Parts Manager
Equipment Depot
07.2013 - 03.2024
- Increased efficiency in the parts department by implementing an improved inventory management system.
- Collaborated with service managers to ensure timely completion of repairs and maintenance, increasing overall customer satisfaction.
- Provided excellent customer service by assisting customers with locating specific parts or guiding them through the ordering process.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Ordered parts for customers, repair shops and department for use in the shop and the type of equipment.
- Located new vendors with better costs per unit and set up favorable terms and pricing structures to reduce company expenses.
- Ordered parts for customers, repair shops, and service departments for use in forklift equipment.
- Developed strong relationships with suppliers to negotiate better pricing, ultimately reducing costs for the company.
Branch /Manufacturing Plant Manager
Ameriquip/ ADI Inc.
10.2008 - 11.2012
- Developed strong relationships with suppliers, ensuring timely delivery of raw materials for uninterrupted production.
- Conducted employee performance evaluations, providing constructive feedback, and developing individualized growth plans.
- Managed budgets, reducing operational costs through careful financial planning and monitoring of expenses.
- Championed continuous improvement initiatives, fostering a culture of innovation and adaptability within the organization.
- Facilitated clear communication between departments, fostering collaboration towards shared goals in the manufacturing plant setting.
- Coordinated with sales teams to ensure accurate forecasting of product demand, adjusting production schedules accordingly.
- Oversaw daily operations of [Number] sq. ft. manufacturing plant.
Parts Manager
JLG Service Plus South Region
07.2006 - 10.2008
- Collaborated with service managers to ensure timely completion of repairs and maintenance, increasing overall customer satisfaction.
- Provided excellent customer service by assisting customers with locating specific parts or guiding them through the ordering process.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Located new vendors with better costs per unit and set up favorable terms and pricing structures to reduce company expenses.
- Developed strong relationships with suppliers to negotiate better pricing, ultimately reducing costs for the company.
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
- Established effective communication channels with other departments to streamline processes and improve interdepartmental collaboration.
Education
GED -
Potosi High School
Potosi, MOAssociate of Business Administration -
Reedley College
Reedley, CASkills
- Problem-solving skills
- Workplace safety
- Team collaboration
- Shipping and receiving
- Warehouse operations
- Clean driving record
- Training and coaching
- Parts identification
- Ordering parts
- Customer service
- Forklift operation
Certification
Certified Forklift Operator
Certified Aerial Operator
Timeline
Parts Associate
MH Equipment
08.2024 - Current
Parts Manager
Equipment Depot
07.2013 - 03.2024
Branch /Manufacturing Plant Manager
Ameriquip/ ADI Inc.
10.2008 - 11.2012
Parts Manager
JLG Service Plus South Region
07.2006 - 10.2008
GED -
Potosi High School
Associate of Business Administration -
Reedley College
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