Bobbi Hayes
Williamsburg
Summary
Dynamic and self-motivated professional with extensive experience in office administration and secretarial support. Proven ability to manage daily operations, organize files, and maintain accurate records for meetings, including preparing minutes for various committees. Proficient in project management and research, with strong skills in drafting and editing correspondence, reports, and presentations. Equipped with advanced knowledge of Microsoft Office Suite and a commitment to delivering exceptional service under pressure, ready to contribute effectively to team success while continuously enhancing office skills.
Overview
11
11
years of professional experience
Work History
Customer Service Representative
General Dynamics Information Technology
10.2018 - 08.2018
- Provide knowledge based responses to telephone inquiries in a courteous and professional manner, utilizing pre-scripted responses which they must read verbatim to provide basic general and claims specific information. Follow established and documented policies and standard operating procedures such as filling out timesheets, adhering to privacy rules and responding to numerous phone inquiries.
Call Center Representative
Senture
01.2018 - 06.2018
- Answer the phone for beneficiary and providers (creating and Updating Referrals for medical services. Comforts beneficiary and Providers anxieties; answering questions. Maintains accounts by obtaining, recording, and updating personal information. Helps beneficiary and Providers in distress by responding to emergencies on Urgent Referrals. Protects patients' rights by maintaining confidentiality of personal information. Maintains operations by following policies and procedures; reporting needed changes. Contributes to team effort by accomplishing related results as needed.
Administrative Support
BHG Corbin Treatment Center
08.2015 - 04.2016
- Greet all individuals entering the treatment center. Maintain an organized waiting area. Validate patient participation in program through checking identification. Check and inform patient and key staff about the patient’s monetary status. Collect and account for patient fees. Maintain security of treatment center funds and provide financial reporting. Assist patients in completing insurance forms for submission as needed. Be able to efficiently use a computer. Be able to perform daily accounting duties. Be able to efficiently use the treatment center’s computer program for patient fee collection and financial accountability. Perform general clerical work and filing. Cover reception desk during dispensing hours, answering phones, setting patient appointments, and scheduling intakes. Admit and discharge patients from the Central Registry to include preparing and submitting state mandated Central Registry Reports following Program Director review and approval. Run work-related errands as needed such as prepare and take mail to post office and/or deliver bank deposits. Create and/or type documents, including letters and notices, as needed and requested. Schedule patient appointments with the physician.
Staff Residence Provider
Cumberland River Comprehensive Care Center
09.2007 - 06.2014
- Provided personal healthcare in patient homes, cared for the sick, disabled and elderly, transferred patients in or out of beds, wheelchairs, baths and vehicles. Planned, cooked, and served healthy meals for patients, according to a prescribed diet. Gave emotional support to patients and their families, accompanied patients to doctor visits, appointments and social activities. Gave medications and medications as prescribed, kept careful, accurate records of patient care, patient condition and care activities, reported all problems to supervisors, nurses and case managers. Followed all health and safety rules, followed patient confidentiality rules, worked with patients suffering from Alzheimer’s or dementia, and trained new employee’s before they went to their permanent position’s.
Administrative Assistant
University of the Cumberlands
08.2011 - 05.2013
- Provided superior administrative support for the Directors of Center for Teaching, Learning, Assessment and Center for Teaching, Learning Online. Arranged meetings and conferences. Conducted Internet research. Prepares and distributes minutes of meetings for the Honors Committee. Maintain calendar management includes meetings, appointment and conferences schedules. Dedicated and focused; able to prioritize and complete multiple tasks and follow through to achieve project goals. Kept confidential information of office related information. Reviewed, Proofed and uploaded the monthly newsletter to the organizations website. Put together Assessment Reports for 100 different departments, worked online for the Center of Teaching Learning Online by uploading Course Evaluations for 300 classes. Greeted and help students and colleagues. Put together the Honors Program Booklet, Stage Chart, Stage March list. Made certificate for Honors students, Cadre Members, and QEP Certificate, design flyers for QEP meeting and other events on campus. Entered in Alumni and Graduating Senior Survey’s data, decorate our department bulletin board, purchased and organized office supplies. Organized and maintained files, answered phones and assisted callers, took messages, replied to incoming correspondence. Reviewed work done by others to check for correct spelling, grammar and formatting.
Education
High School Diploma -
Whitley County High School
Williamsburg, KY05-2002
Skills
- Excellent Organizational Skills, Data Entry, Computer Proficiency, Written and oral communication skills, Strong Customer Relations Skills, Detail oriented, Strong Phone Skills, High accuracy levels, Time management and planning tasks, Filing, Capability to maintain confidentiality, Excellent interpersonal skills, Word Processing and Typing, Spread Sheets, Assessment Reports, Team building skills, Decision making skills, Facebook, Maintain office schedules and appointments, Prepare charts, graphs, and reports, Compile data, Sort and check mail daily, Proof read correspondence, flyers, spread sheets, programs, Ability to be punctual and on-time for the start of work, Through understanding of Federal and State agency security requirements
Websites
Timeline
Customer Service Representative
General Dynamics Information Technology
10.2018 - 08.2018
Call Center Representative
Senture
01.2018 - 06.2018
Administrative Support
BHG Corbin Treatment Center
08.2015 - 04.2016
Administrative Assistant
University of the Cumberlands
08.2011 - 05.2013
Staff Residence Provider
Cumberland River Comprehensive Care Center
09.2007 - 06.2014
High School Diploma -
Whitley County High School