Bobbi Jo Gilkey
Elizabethtown,KY
Summary
Results-driven Operations Manager focused on streamlining processes, enhancing efficiency, and upholding high-quality standards. Proven ability to lead teams and develop strategic partnerships to drive business growth.
Overview
5
5
years of professional experience
Work History
Operations Manager
Professional Inspectors of Central Kentucky
Coxs Creek, KY
03.2025 - Current
- Streamlined inspection processes to enhance operational efficiency.
- Coordinated scheduling and logistics for inspection teams across multiple sites.
- Managed inventory of inspection tools and equipment to ensure readiness.
- Implemented quality control measures to maintain service standards.
- Trained new staff on operational protocols and safety procedures.
- Developed and maintained relationships with external vendors and suppliers.
- Developed standard operating procedures for improved workflow consistency.
- Supervised operations staff and kept employees compliant with company policies and procedures.
Agency Owner & Operator
Castle Vibes Luxury Travel
Elizabethtown, KY
09.2020 - 12.2025
- Led strategic development of luxury travel packages tailored to high-end clientele.
- Cultivated partnerships with premium hotels and exclusive service providers, enhancing client offerings.
- Managed comprehensive marketing campaigns, driving brand awareness and customer engagement across platforms.
- Oversaw financial planning and budgeting processes to optimize operational efficiency and profitability.
- Analyzed market trends to identify new opportunities, adapting services to meet evolving client needs.
- Implemented technology solutions for streamlined booking processes, enhancing overall client experience.
- Facilitated high-level negotiations with vendors to secure advantageous contracts while maintaining quality standards.
Education
Bachelor of Science - Business Management
Western Kentucky University
Bowling Green, Kentucky, KY05-2008
Associate of Arts - Business Administration And Management
Elizabethtown Community And Technical College
Elizabethtown, KY05-2004
Skills
- Problem-solving
- Team leadership
- Operations management
- Customer service
- Project management
- Employee management
- Analytical thinking
- Business development
- Documentation and reporting
Timeline
Operations Manager
Professional Inspectors of Central Kentucky
03.2025 - Current
Agency Owner & Operator
Castle Vibes Luxury Travel
09.2020 - 12.2025
Bachelor of Science - Business Management
Western Kentucky University
Associate of Arts - Business Administration And Management
Elizabethtown Community And Technical College