Summary
Overview
Work History
Education
Skills
Timeline
Generic

Bobby D. House

Louisville

Summary

Highly motivated professional with excellent hands-on experience in developing and improving my craft. An assertive manager with outstanding interpersonal, communications, negotiations, and people management skills. Doesn't hesitate to get hands dirty. Does whatever it takes to get the job finished in timely manner. I'm looking for a guaranteed paycheck. I would like opportunities to move up within the company.

Overview

24
24
years of professional experience

Work History

Online Shop Owner

Olivia's Antiques
Louisville, KY
05.2023 - Current
  • Provided customer service support via phone and email regarding product inquiries, order status updates, returns and refunds.
  • Conducted quality assurance tests prior to releasing any changes or updates.
  • Optimized search engine rankings through SEO techniques such as keyword research and link building.
  • Analyzed sales trends to identify opportunities for growth or improvement.
  • Maintained the website's database of products, prices, and inventory levels.
  • Designed and implemented website content, including product descriptions, images and pricing information.
  • Uploaded photos, videos or images to online storefronts or other shopping websites.
  • Corresponded with online customers via electronic mail, telephone or other electronic messaging.
  • Filled customer orders by packaging items or transferring to manufacturers or third-party distributors.
  • Delivered e-mail confirmation of completed transactions and shipment.
  • Canceled orders based on customer requests or inventory or delivery problems.
  • Received and processed payments from customers using electronic transaction services.
  • Handled all aspects of business, including accounting, purchasing and web design.

UPS Loader During Peak Season

UPS
Louisville, KY
10.2022 - 03.2023
  • Verified accuracy of shipments against invoices or orders.
  • Maintained a clean work area at all times by sweeping floors, wiping down surfaces.
  • Ensured all items were securely fastened in the truck bed or trailer to prevent damage during transport.
  • Collaborated with team members to complete projects in a timely manner.
  • Reported any damaged goods immediately to supervisor for further inspection or repair.
  • Followed safety protocols when operating heavy machinery such as forklifts or pallet jacks.
  • Adhered to all safety regulations while handling hazardous materials such as aerosols or flammable liquids.

Amazon Delivery Driver

F.G.G.
Louisville, KY
07.2019 - 11.2022
  • Checked tires for proper inflation before leaving on each route.
  • Communicated regularly with dispatch regarding any delays or issues encountered on routes.
  • Managed inventory levels during deliveries by verifying load counts against shipping manifests.
  • Inspected delivery vehicle to ensure optimal safety and performance prior to each trip.
  • Maintained accurate records of goods delivered and collected payments as required.
  • Delivered goods in a timely fashion while adhering to speed limits and other traffic regulations.

Limousine Driver & marketing

JACO Limousine & professional transportation
Louisville, KY
07.2018 - 12.2019
  • Ensured vehicles were fueled before each shift began and reported any needed repairs or maintenance issues immediately.
  • Assisted with daily vehicle cleaning tasks such as vacuuming carpets and wiping down surfaces.
  • Handled emergency situations quickly and efficiently following established protocols for such events.
  • Kept accurate records of trips taken including destinations, times of departure and arrival, fares collected.
  • Inspected vehicle's safety features prior to each trip, checking tire pressure, oil levels, brakes, and other mechanical components.
  • Greeted customers upon arrival at their destination with professionalism and courtesy.
  • Monitored road conditions during trips to detect potential hazards or delays along the way.
  • Provided friendly customer service by engaging in polite conversation with passengers during trips if desired.
  • Calculated estimated travel times based on current traffic conditions using navigation systems or maps.

Crew Leader

BrightView
Louisville
09.2016 - 06.2018
  • Company Overview: BrightView is the biggest landscaping and lawn care company in the world!
  • I managed over 30 properties a week all businesses or communities landscaping & lawn maintenance.
  • I managed around a 10-15 person crew, payroll, & trained them the proper way to use equipment along with making sure the followed safety procedures.
  • I had to make sure that all records were kept like how many hours on a job, what inventory we used on a every property, & make sure that the client was happy.
  • I had to get a DOT license to drive most of the vehicles and equipment that was necessary for each job.
  • BrightView is the biggest landscaping and lawn care company in the world!
  • Assisted in resolving customer complaints or issues quickly and efficiently.
  • Maintained accurate records of employee attendance, hours worked, vacation time.
  • Resolved any disputes among crew members in a professional manner while upholding company policy.
  • Directed team of 10-15 crew members in daily operations and assigned tasks.
  • Trained new hires on job duties, safety protocols, and company policies.
  • Investigated any accidents or incidents that occurred on the job site; implemented corrective actions where appropriate.
  • Performed general maintenance on tools and equipment used by the crew.
  • Provided technical support to crew members when operating machinery or equipment.
  • Inspected equipment for proper operation before use by crew members.

Used Car Sales Consultant

Auto Smart II
Louisville
07.2014 - 10.2016
  • Processed payments from customers including finance applications and deposits and final payments.
  • Assisted in the preparation of sales contracts for customer signature.
  • Greeted customers and identified their needs and preferences.

Internet Sales Consultant

Acura At Oxmoor- Neil Huffman Group
Louisville
07.2011 - 08.2014
  • Greet customers and ascertain what each customer wants or needs.
  • Describe merchandise and explain use, operation, and care of merchandise to customers.
  • Maintain knowledge of current sales and promotions, policies regarding payment and exchanges, and security practices.
  • Maintain records related to sales.
  • Demonstrate use or operation of merchandise.
  • Inventory stock and requisition new stock.
  • Sell or arrange for delivery, insurance, financing, or service contracts for merchandise.
  • Estimate and quote trade-in allowances.

Owner & Operator

Olivia's Antiques Inc
Louisville
11.2009 - 06.2011
  • Company Overview: Family owned & operated for 35 plus years
  • Purchase estates contents from customers at a low rate and flipped contents for profit
  • Hands on learning experience in a niche market
  • Interact and negotiate all sales per eBay, auctions and/or I would hold estate sales
  • Created all marketing tools used to target business through direct mail
  • Thorough and consistent follow-up with families to work off referrals in future ventures
  • Managed all bookkeeping in regards to profit and losses
  • Family owned & operated for 35 plus years

Account Manager

Health Care Services Group
Louisville
12.2008 - 11.2009
  • Took necessary measures for recruiting, training, and supervising for over 25 staff members in janitorial departments
  • Worked directly with facility administrator to insure safety of all residents and staff daily
  • Consulted with my staff members on our daily tasks to insure healthcare facility was meeting all code regulations
  • Handled all payroll, scheduling, and monthly budget reports
  • Monitored monthly inventory of all products needed and managed purchasing, while under a strict budget

Vice President of Sales/ Office Manager/Senior Loan Officer

Old Town Mortgage LLC
Louisville
12.2003 - 11.2008
  • Managed up to 15 loan officers at a time, training new loan officers, and set goals
  • I originated 100% of loan portfolio SGL(Self Generated Leads) even in a turbulent market
  • Developed long lasting relationships with clients, realtors, and lenders
  • Acquired, manage and analyze customer financial information for lender approvals
  • FHA and VA Government document preparations and submission
  • Advised loan officers daily on new products and lenders
  • Top producing loan officer with Old Town Mortgage for four consecutive years

General Manager

Cunningham's Restaurant
Louisville
01.2002 - 12.2003
  • Managed up to eighty employees (Servers, Bartenders, and Kitchen Staff)
  • Set weekly schedules for entire staff
  • Managed daily food and spirits inventory levels
  • Controlled new hires and dismissals
  • Handled all customer concerns and quality control
  • Reconciled all employee receipts and daily financial close reports

Education

High School Diploma -

BALLARD HIGH SCHOOL
Louisville, KY
06-1995

Some College (No Degree) - Business Management

University of Kentucky
Lexington, KY

Skills

Manage Staff over 50 employees

  • Customer relationship management
  • Warranty negotiation
  • Inventory management
  • Product knowledge
  • Lead generation
  • Team leadership
  • Conflict resolution
  • Effective communication
  • Problem solving
  • Employee training
  • Sales
  • Relationship building
  • Referral generation
  • Goal oriented
  • Customer serviced
  • Closing techniques
  • Upselling strategies
  • Script use
  • Reliability
  • Negotiation
  • Adaptability and flexibility
  • Decision-making
  • Product and service sales
  • Team building
  • Staff training
  • Customer service
  • Presentation skills

Closing Clients

Need a Hourly / Salary income

Move up within the company

I'm good at training staff

Making Schedules

Any product I believe in I can sale

I'm strong with Numbers

I can relate or find common ground

Very hands on learning

  • After-sales support
  • Listening skills
  • Network development
  • Problem-solving aptitude
  • Teamwork and collaboration
  • Teamwork
  • Multitasking Abilities
  • Service Selling

Timeline

Online Shop Owner

Olivia's Antiques
05.2023 - Current

UPS Loader During Peak Season

UPS
10.2022 - 03.2023

Amazon Delivery Driver

F.G.G.
07.2019 - 11.2022

Limousine Driver & marketing

JACO Limousine & professional transportation
07.2018 - 12.2019

Crew Leader

BrightView
09.2016 - 06.2018

Used Car Sales Consultant

Auto Smart II
07.2014 - 10.2016

Internet Sales Consultant

Acura At Oxmoor- Neil Huffman Group
07.2011 - 08.2014

Owner & Operator

Olivia's Antiques Inc
11.2009 - 06.2011

Account Manager

Health Care Services Group
12.2008 - 11.2009

Vice President of Sales/ Office Manager/Senior Loan Officer

Old Town Mortgage LLC
12.2003 - 11.2008

General Manager

Cunningham's Restaurant
01.2002 - 12.2003

High School Diploma -

BALLARD HIGH SCHOOL

Some College (No Degree) - Business Management

University of Kentucky

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Bobby D. House