Summary
Overview
Work History
Education
Skills
Timeline
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Bonita Floyd

Owensboro

Summary

Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.

Overview

35
35
years of professional experience

Work History

Online Personal Shopper

Walmart
Owensboro
10.2022 - 02.2024
  • Utilized Walmart's online shopping platform to fulfill customer orders accurately.

Front End Associate

Panera Bread
Owensboro
07.2015 - 01.2022
  • Operated cash register and processed customer transactions efficiently.
  • Maintained cleanliness of front end and dining area.
  • Trained new associates on company policies and operational procedures.
  • Managed inventory levels and stocked supplies as needed throughout shifts.
  • Communicated effectively with customers to address inquiries and concerns.
  • Provided excellent customer service.
  • Opened the bakery making sure the displays looked appealing.

Cashier

Walmart
Owensboro
11.2008 - 08.2014
  • Greeted customers.
  • Processed customer transactions efficiently at a busy retail store.
  • Processed returns and exchanges of merchandise in accordance with store policies.
  • Accepted credit card payments for Walmart credit cards.

Financial Aid Office Assistant

Owensboro Community & Technical College
Owensboro
05.2005 - 08.2007
  • Assisted students with financial aid applications and inquiries.
  • Coordinated communication between students and financial aid advisors.
  • Maintained filing systems for accurate documentation of student information.
  • Verified eligibility for various financial aid programs and services.

Assistant Key Holder

Hallmark
Owensboro
10.2003 - 06.2006
  • Performed cashier duties including balancing drawers.
  • Assisted in managing daily store operations and ensuring a positive customer experience.
  • Maintained inventory levels and organized product displays for optimal presentation.
  • Trained new staff on company policies and customer service standards.

Temp Worker

Peoplemark
Owensboro
06.1997 - 02.2002
  • Data Entry.
  • Customer Service.
  • Patient Scheduling and Medical Insurance Verification.
  • Refinancing Home Loans via telephone.

Manager

Blockbuster Video
Bartlett
06.1989 - 08.1992
  • Produced thorough, accurate and timely reports of project activities.
  • Reviewed completed work to verify consistency, quality, and conformance.
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Oversaw daily operations, maintaining efficiency and quality standards.

Education

Associate of Applied Science -

Owensboro Community And Technical College
Owensboro, KY
05-2006

Skills

  • Verbal and written communication
  • Customer relationship management
  • Attention to detail
  • Product knowledge
  • Upbeat and outgoing attitude
  • Teamwork

Timeline

Online Personal Shopper

Walmart
10.2022 - 02.2024

Front End Associate

Panera Bread
07.2015 - 01.2022

Cashier

Walmart
11.2008 - 08.2014

Financial Aid Office Assistant

Owensboro Community & Technical College
05.2005 - 08.2007

Assistant Key Holder

Hallmark
10.2003 - 06.2006

Temp Worker

Peoplemark
06.1997 - 02.2002

Manager

Blockbuster Video
06.1989 - 08.1992

Associate of Applied Science -

Owensboro Community And Technical College

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Bonita Floyd