Bonita Floyd
Owensboro
Summary
Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
35
35
years of professional experience
Work History
Online Personal Shopper
Walmart
Owensboro
2022.10 - 2024.02
- Utilized Walmart's online shopping platform to fulfill customer orders accurately.
Front End Associate
Panera Bread
Owensboro
2015.07 - 2022.01
- Operated cash register and processed customer transactions efficiently.
- Maintained cleanliness of front end and dining area.
- Trained new associates on company policies and operational procedures.
- Managed inventory levels and stocked supplies as needed throughout shifts.
- Communicated effectively with customers to address inquiries and concerns.
- Provided excellent customer service.
- Opened the bakery making sure the displays looked appealing.
Cashier
Walmart
Owensboro
2008.11 - 2014.08
- Greeted customers.
- Processed customer transactions efficiently at a busy retail store.
- Processed returns and exchanges of merchandise in accordance with store policies.
- Accepted credit card payments for Walmart credit cards.
Financial Aid Office Assistant
Owensboro Community & Technical College
Owensboro
2005.05 - 2007.08
- Assisted students with financial aid applications and inquiries.
- Coordinated communication between students and financial aid advisors.
- Maintained filing systems for accurate documentation of student information.
- Verified eligibility for various financial aid programs and services.
Assistant Key Holder
Hallmark
Owensboro
2003.10 - 2006.06
- Performed cashier duties including balancing drawers.
- Assisted in managing daily store operations and ensuring a positive customer experience.
- Maintained inventory levels and organized product displays for optimal presentation.
- Trained new staff on company policies and customer service standards.
Temp Worker
Peoplemark
Owensboro
1997.06 - 2002.02
- Data Entry.
- Customer Service.
- Patient Scheduling and Medical Insurance Verification.
- Refinancing Home Loans via telephone.
Manager
Blockbuster Video
Bartlett
1989.06 - 1992.08
- Produced thorough, accurate and timely reports of project activities.
- Reviewed completed work to verify consistency, quality, and conformance.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Oversaw daily operations, maintaining efficiency and quality standards.
Education
Associate of Applied Science -
Owensboro Community And Technical College
Owensboro, KY2006-05
Skills
- Verbal and written communication
- Customer relationship management
- Attention to detail
- Product knowledge
- Upbeat and outgoing attitude
- Teamwork
Timeline
Online Personal Shopper
Walmart
2022.10 - 2024.02
Front End Associate
Panera Bread
2015.07 - 2022.01
Cashier
Walmart
2008.11 - 2014.08
Financial Aid Office Assistant
Owensboro Community & Technical College
2005.05 - 2007.08
Assistant Key Holder
Hallmark
2003.10 - 2006.06
Temp Worker
Peoplemark
1997.06 - 2002.02
Manager
Blockbuster Video
1989.06 - 1992.08
Associate of Applied Science -
Owensboro Community And Technical College