Bonnie Kuhn
Elkton
Summary
Dynamic and detail-oriented professional with extensive experience at Jennie Stuart Health, excelling in patient scheduling and data entry. Proven ability to implement safety protocols and enhance clinic efficiency while fostering strong patient relationships through empathetic communication. Skilled in quality control procedures, ensuring confidentiality and accuracy in all aspects of laboratory operations.
Overview
12
12
years of professional experience
Work History
Laboratory Administrative Assistant
Jennie Stuart Health
Hopkinsville, KY
03.2021 - Current
- Managed patient scheduling to optimize appointment flow and enhance clinic efficiency.
- Assisted in billing processes, verifying insurance details to minimize claim denials.
- Streamlined office procedures, resulting in improved workflow and reduced patient wait times.
- Assisted in training new staff on laboratory protocols and administrative procedures to improve team efficiency.
- Handled sensitive patient information with discretion, adhering to strict HIPAA guidelines and safeguarding privacy at all times.
- Developed strong rapport with patients through active listening and empathetic communication, fostering trust and encouraging ongoing engagement with healthcare services.
- Registered patients and completed associated paperwork for accurate records.
- Conducted patient intake interviews, recording and documenting relevant information.
- Managed patient scheduling and appointment confirmations for radiology services.
- Collaborated with healthcare professionals to resolve discrepancies in lab results, enhancing communication and teamwork.
Health Technician
Blanchfield Army Community Hospital
Fort Campbell, Ky
02.2018 - 03.2021
- Administered patient care procedures, ensuring adherence to safety protocols and regulations.
- Collaborated with healthcare professionals to interpret test results effectively
- Trained new associates in laboratory procedures and standards.
- Reduced errors in data entry by meticulously reviewing and validating information before submission.
- Performed venipuncture and capillary collection procedures with precision and care.
- Processed laboratory specimens efficiently, ensuring accurate labeling and documentation for testing.
- Reduced patient anxiety by using effective communication skills and demonstrating empathy during blood draws.
- Promoted an atmosphere of professionalism while working collaboratively with fellow healthcare providers when addressing any concerns or discrepancies regarding testing requirements.
Phlebotomist
Jennie Stuart Health
Hopkinsville, KY
01.2014 - 02.2018
- Collected blood samples using venipuncture and capillary methods, ensuring patient comfort and safety.
- Maintained accurate patient records, adhering to HIPAA regulations for confidentiality.
- Processed specimens for laboratory analysis, following strict protocols to prevent contamination.
- Trained new staff on phlebotomy techniques and best practices to enhance team performance.
Education
Certificate of Technical Studies - Phlebotomy
Austin Peay State University
Clarksville, TN10-2013
Skills
- Implementation of safety protocols
- Managing appointment schedules
- Quality control procedures
- Confidentiality adherence
- Data entry proficiency
- Multitasking and time management
Timeline
Laboratory Administrative Assistant
Jennie Stuart Health
03.2021 - Current
Health Technician
Blanchfield Army Community Hospital
02.2018 - 03.2021
Phlebotomist
Jennie Stuart Health
01.2014 - 02.2018
Certificate of Technical Studies - Phlebotomy
Austin Peay State University