Summary
Overview
Work History
Education
Skills
Timeline
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BRAD KLUESNER

Crittenden

Summary

Dynamic IT professional with extensive experience at Cincinnati Children’s Hospital, excelling in hardware support and customer service. Proven track record in resolving complex technical issues and enhancing operational efficiency. Adept at ticket management and team collaboration, consistently delivering exceptional results in fast-paced environments. Passionate about leveraging technology to improve user experiences.

Overview

8
8
years of professional experience

Work History

Outpatient Deskside & Break fix

Encore Technologies
Cincinnati
02.2024 - 09.2025
  • Company Overview: Contracted at Cincinnati Childrens Hospital Medical Center
  • Maintain, coordinate and resolve self-owned ticket queue for 40 plus outpatient locations
  • Provide complete hardware and software support for all locations
  • Coordinate with multiple teams throughout the company for hardware and software solutions
  • Schedule and maintain troubleshooting and maintenance of hardware and software issues for all sites
  • Coordinated and assisted with location set up of hardware and software for scanners, printers, zebra label printers / wrist bad printers, computers, credit card machines, and licensed scanners for Centerville, OH, Crestview Hills, KY and Union KY locations
  • Successfully assisted with the opening of the brand-new Union Children’s outpatient site
  • Coordinated and maintained new Union location on a day-to-day basis providing hands on support while working with multiple teams to achieve consistent and immediate resolutions.
  • Contracted at Cincinnati Childrens Hospital Medical Center

Break fix

EDE Solutions
Cincinnati
04.2023 - 02.2024
  • Company Overview: Contracted at Cincinnati Childrens Hospital Medical Center
  • Diagnose hardware issues, coordinate, order parts for and repair Dell, HP, Mac laptops and Desktops
  • Maintain, coordinate and resolve self-owned ticket queue
  • Catalogue legacy and broken devices for inventory
  • Provide customer support for users wanting information on purchasing new equipment, solutions for computer / general hardware issues, and general questions
  • Coordinate repairs and pickups for broken or legacy equipment, and troubleshooting user devices.
  • Assisted with set up and maintenance of 60 cubicle workspaces for managers and employees that needed a spot to work on site in Offices of Vernon Place
  • Contracted at Cincinnati Childrens Hospital Medical Center

Refresh Team

Cincinnati Children’s Hospital
Cincinnati
03.2021 - 04.2023
  • Company Overview: Contracted at Cincinnati Children’s Hospital
  • Update and transfer user files to a new device on Apple and Windows Computers
  • Installed and maintained devices for new Critical Care building
  • Provide technical support for users
  • Contracted at Cincinnati Children’s Hospital

Process Guide

Amazon
11.2017 - 03.2021
  • Proactively assist associate’s on assigned line and retrieve needed supplies
  • Ambassador
  • Train and refresh associate’s knowledge on stations throughout department
  • Assisted with establishing product validation test for new fire stick device

Education

High School -

Grant County High School
Dry Ridge, KY
04-2015

Some College (No Degree) - Business Management

Eastern Kentucky University
Richmond, KY

Some College (No Degree) - Information Technology/Programming

Gateway Community & Technical College
Florence, KY

Skills

  • Hardware support
  • Software troubleshooting
  • Ticket management
  • Device installation
  • Technical documentation
  • Customer support
  • Team collaboration

Timeline

Outpatient Deskside & Break fix

Encore Technologies
02.2024 - 09.2025

Break fix

EDE Solutions
04.2023 - 02.2024

Refresh Team

Cincinnati Children’s Hospital
03.2021 - 04.2023

Process Guide

Amazon
11.2017 - 03.2021

High School -

Grant County High School

Some College (No Degree) - Business Management

Eastern Kentucky University

Some College (No Degree) - Information Technology/Programming

Gateway Community & Technical College

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BRAD KLUESNER