Brad Mullikin
Georgetown
Summary
Professional sales associate with strong experience in automotive parts and customer service. Adept at identifying and sourcing parts, managing inventory, and assisting customers with product selection. Known for seamless collaboration with team members to meet changing needs and achieve results. Strong skills in communication, problem-solving, and maintaining high standard of service.
Overview
31
31
years of professional experience
Work History
Parts Sales Associate
Bluegrass International Trucks Bus and Rv
07.2020 - Current
- Coordinated with warehouse staff to ensure timely delivery of required parts for repairs or installations.
- Inspected parts for defects, removing damaged parts, and replacing with new ones.
- Utilized computer systems proficiently for order processing, inventory management, and reporting purposes.
- Ordered parts from various distributors to fulfill demands.
- Conducted cash handling, credit card transactions.
- Reached out to vendors outside usual network to find parts not available from traditional sources.
- assisted customers in identifying specific replacement parts to meet customers' needs, making accurate suggestions with confidence.
- Increased parts sales by effectively recommending appropriate products to customers based on their specific needs.
General Manager, Commercial Parts Professional
Advanced Auto Parts
05.2005 - 07.2020
- Managed budget implementations, employee reviews, training, schedules.
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
- Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
- Addressed customer complaints and feedback with immediate action, turning dissatisfied customers into loyal patrons.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Developed and implemented strategies to increase sales and profitability.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Supervised creation of exciting merchandise displays to catch attention of store customers.
Co-Manager
Smith's Ace Hardware
02.1995 - 05.2005
- Managed inventory control, ensuring optimal stock levels while minimizing shrinkage and wastage.
- Resolved complex customer complaints promptly and effectively, maintaining high levels of customer satisfaction while protecting business interests.
- Ensured compliance with company policies, procedures, and safety regulations by monitoring operations on a daily basis.
- Partnered with other Co-Managers to share best practices, learn from collective experiences, and improve overall store performance.
- Increased sales revenue by training and mentoring staff in effective selling techniques and product knowledge.
- Improved employee retention rates by fostering a positive work environment through team-building activities and open communication.
- Managed scheduling for all employees to ensure adequate coverage during peak periods without compromising labor cost objectives.
- Coordinated visual merchandising efforts across different departments for cohesive displays that maximized sales potential.
- Assisted in the recruitment process by conducting interviews and selecting top-performing candidates who aligned with the company''s values.
- Approved regular payroll submissions for employees.
- Implemented loss prevention measures, reducing instances of theft and improving store security.
Education
Scott County High School
Georgetown, KYSkills
- Customer relationship building
- Product knowledge expertise
- Suggestive selling
- Parts department organization
- Problem-solving abilities
- Relationship building
- Cash handling experience
- Customer service
- Operations management
- Sales training
Timeline
Parts Sales Associate
Bluegrass International Trucks Bus and Rv
07.2020 - Current
General Manager, Commercial Parts Professional
Advanced Auto Parts
05.2005 - 07.2020
Co-Manager
Smith's Ace Hardware
02.1995 - 05.2005
Scott County High School
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