Brad Tackett
Ivel
Summary
Dynamic manager with expertise in customer service and team leadership. Proven ability to enhance team performance and resolve conflicts, driving operational efficiency and customer satisfaction.
Results-oriented professional skilled in decision-making and time management. Successfully implemented training programs and process improvements that streamlined operations, reduced costs, and elevated customer satisfaction.
Dedicated manager with a strong background in staff training and development. Recognized for improving team productivity and maintaining high-quality service delivery, poised to contribute to organizational success.
Overview
13
13
years of professional experience
Work History
Manager
Clayton Homes Of Tazewell
Tazewell, VA
03.2024 - Current
- Oversaw daily operations, ensuring efficient workflow and adherence to company standards.
- Developed training programs that enhanced team performance and productivity.
- Implemented process improvements that streamlined operations and reduced costs.
- Coordinated cross-functional teams to achieve strategic business objectives effectively.
- Managed and motivated employees to be productive and engaged in work.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Developed and maintained relationships with customers and suppliers through account development.
Assistant Manager
LUV Homes Of Ivel
Ivel, KY
10.2015 - 03.2024
- Trained new employees on company policies, procedures, and best practices.
- Analyzed customer feedback to identify service improvement opportunities.
- Led team meetings to communicate objectives and address performance-related issues.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
Sales Associate
Clayton Homes Of Pound VA
Pound, VA
01.2013 - 10.2015
- Assisted customers in selecting homes, addressing inquiries and providing product information.
- Demonstrated product features and benefits to enhance customer understanding and engagement.
- Processed sales transactions accurately, ensuring efficient checkout experiences for customers.
- Collaborated with team members to maintain an organized sales floor, improving customer navigation.
Education
High School Diploma -
Allen Central High School
Eastern, KY05-2006
Skills
- Customer service
- Team leadership
- Time management
- Decision-making
- Verbal and written communication
- Staff training and development
- Staff management
- Goal setting
- Task delegation
Timeline
Manager
Clayton Homes Of Tazewell
03.2024 - Current
Assistant Manager
LUV Homes Of Ivel
10.2015 - 03.2024
Sales Associate
Clayton Homes Of Pound VA
01.2013 - 10.2015
High School Diploma -
Allen Central High School