Bradley J. Wayman
Covington
Summary
Dynamic professional with a proven track record at Amazon and Amazon Air, specializing in process optimization and team leadership. Demonstrate expertise in conflict resolution and data analysis, consistently enhancing team efficiency, and achieving daily shipment targets. Committed to exceptional customer service while promoting a collaborative work environment in the Problem-Solving Department.
Overview
9
9
years of professional experience
Work History
Process Assistant
Amazon Air
Erlanger
11.2022 - Current
- Supervise successful daily preparation and loading of up to 100 cans for timely and correct dispatch.
- Optimize team performance through structured task assignments.
- Demonstrate exceptional time management skills by efficiently obtaining, packing, and collaborating with coworkers in a fast-paced environment to meet daily shipment targets
- Apply conflict resolution skills, enhancing overall team efficiency.
- Exhibit top-tier professionalism and emotional intelligence to manage emergencies effectively.
- Deliver solutions to resolve complications and generated valuable ideas for workflow optimization.
- Instruct and train up to six employees per seminar in standard scanning and digital processes for the Noncon department.
- Coach, mentored and trained team members in order to improve their job performance.
- Resolve conflicts between employees by providing guidance on company policies and procedures.
- Train employees on additional job positions to maintain coverage of roles.
- Enhance team morale and retention through recognition programs and career development opportunities.
- Assign tasks to associates to fit skill levels and maximize team performance.
- Oversee daily operations, maintaining efficiency and quality standards in the problem-solving department.
Program Specialist I
EVERSANA
Mason
03.2022 - 09.2022
- Collaborated with up to 32 patients and multiple doctors on a daily basis, addressing issues related to payments, reimbursements, payment denials, and appeals through phone and online portals
- Conducted thorough investigations and effectively answered inquiries regarding insurance benefits, including coverage details and out-of-pocket costs
- Proactively made outbound calls to customers to gather additional information and ensure comprehensive assistance
- Assisted with prior authorization and medical necessity processes, providing benefit verification and support throughout the authorization process
- Administered comprehensive searches for alternate reimbursement resources, including state and federal assistance programs, and facilitated enrollment assistance for qualified patients
- Responded to inquiries from customers, sales representatives, and business partners promptly, courteously, and professionally, ensuring timely follow-up on requests
State Tested Nursing Assistant (STNA)
Magnolia Springs of Love Land
Loveland
11.2020 - 04.2022
- Maintained open lines of communication and ensured accurate charting procedures, actively updating computerized patient data to support efficient and effective healthcare delivery
- Proactively contributed to the team effort, accomplishing additional tasks as needed during the night shift while providing exceptional dementia and memory care to residents
- Ensured quality of care by adhering to therapeutic standards, nursing division's philosophies, and state board of nursing regulations, promoting patient safety and well-being
- Assisted up to 24 patients daily with essential care activities, including dressing, bathing, feeding, toileting, and light housekeeping, fostering a comfortable and supportive environment
Floor Associate
Amazon
Monroe
05.2021 - 03.2022
- Consistently maintained a processing rate of 21 or more items on a regular basis, demonstrating productivity and attention to detail in Kindle, CRC, VR, TOM and CMH3 areas
- Safely removed tie-downs and other equipment during the loading and unloading process, adhering to safety protocols
- Utilized technology to resolve return-related issues, optimizing efficiency and customer satisfaction
- Prepared packages for sortation and loaded them into containers, ensuring proper organization and shipment readiness
- Proficiently operated various equipment, including order pickers, stand-up forklifts, turret trucks, mobile carts, and aircraft, both within the gateway and on the tarmac
- Adapted to physical demands of the role, including constant standing, walking, and climbing stairs, while maintaining professionalism and efficiency
Personal Care Assistant (PCA)
Mercy Health - Jewish Hospital
Cincinnati
03.2017 - 09.2018
- Ensured quality of care by adhering to therapeutic standards, hospital guidelines, and state board of nursing regulations, promoting patient safety and well-being
- Delivered exemplary and professional care to patients in both Outpatient and Inpatient Oncology units, demonstrating compassion and empathy
- Assisted with accurate hospital documentation using Epic system and maintained supplies for procedures, contributing to efficient and organized workflow
- Supported administrative tasks including answering and directing phone calls, scheduling patient appointments, and managing supply inventory to ensure smooth operations
- Provided daily care and assistance to up to 18 patients, including dressing, bathing, feeding, toileting, and maintaining a tidy and comfortable environment
State Tested Nursing Assistant (STNA)
Otterbein Lebanon SeniorLife Community
Lebanon
11.2016 - 03.2017
- Provided compassionate care to up to 24 patients daily, addressing their needs in activities such as dressing, bathing, feeding, toileting, and light housekeeping, promoting comfort and well-being.
- Demonstrated commitment to quality care by adhering to therapeutic standards, hospital and nursing divisions' philosophies, and state board of nursing regulations, ensuring the well-being of patients.
- Actively contributed to the team's success by promptly reporting changes in patients' conditions or other matters requiring attention, promoting effective and efficient healthcare delivery.
- Empowered and motivated patients to adhere to their health regimens, while providing instructions to their families on proper rehabilitation treatment, and maintaining optimal health.
Education
Bachelor of Technical and Applied Studies - Management Operations
University of Cincinnati
Cincinnati, OH04-2026
Associate of Arts -
Cincinnati State Community and Technical College
Cincinnati, OH12.2021
Skills
- Data analysis
- Process optimization
- Customer service
- Healthcare documentation
- Team leadership
- Quality assurance
- Conflict resolution
- Communication skills
- Teamwork skills
- Problem-solving skills
- Adaptability and flexibility
- Self motivation
- Multitasking Abilities
- Calm under pressure
- Organizational skills
- Goal setting
- Customer service excellence
- De-escalation techniques
- Microsoft office expertise
References
References available upon request.
Timeline
Process Assistant
Amazon Air
11.2022 - Current
Program Specialist I
EVERSANA
03.2022 - 09.2022
Floor Associate
Amazon
05.2021 - 03.2022
State Tested Nursing Assistant (STNA)
Magnolia Springs of Love Land
11.2020 - 04.2022
Personal Care Assistant (PCA)
Mercy Health - Jewish Hospital
03.2017 - 09.2018
State Tested Nursing Assistant (STNA)
Otterbein Lebanon SeniorLife Community
11.2016 - 03.2017
Bachelor of Technical and Applied Studies - Management Operations
University of Cincinnati
Associate of Arts -
Cincinnati State Community and Technical College
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