Brandi Schieffer

Summary

Dynamic retail professional with expertise in customer engagement, cash handling, and inventory management. Proven ability to lead teams and enhance customer experiences, ensuring operational excellence and sales growth.

Overview

21

years of professional experience

Work History

Lead Key Holder

Dollar General

La Center

06.2025 - Current

Supervised store operations and maintained daily opening and closing procedures.
Assisted customers with inquiries and provided exceptional service throughout their shopping experience.
Managed cash register transactions and balanced cash drawers at the end of shifts.
Trained new employees on store policies, procedures, and customer service techniques.
Ensured merchandise displays were organized, stocked, and visually appealing to customers.
Monitored inventory levels and assisted in stock replenishment processes.
Conducted regular store audits to maintain cleanliness and safety standards for customers.
Collaborated with management to address customer feedback and improve overall service quality.
Assisted in the training of new key holders and staff members on company policies and procedures.
Conducted daily store walks to inspect store operations and customer service levels.
Managed inventory levels through cycle counts and physical inventories as needed.
Monitored cash handling, replenishment, merchandising, stockroom organization and other operational processes to ensure compliance with company standards.
Reviewed daily sales reports for accuracy and made recommendations for improvement where applicable.
Supervised team members in opening, closing procedures including bank deposits, safe counts.
Provided support to Store Manager in developing strategies for sales growth and cost reduction initiatives.
Maintained store security by monitoring alarms, locks, cameras, and access control systems.
Adhered to all safety protocols while operating equipment such as ladders or pallet jacks.
Assisted customers with product selection information and resolving complaints in a timely manner.
Developed and implemented strategies to increase sales and customer satisfaction.
Provided guidance on proper use of POS system including cashier training programs.
Ensured accuracy of register transactions by reconciling tills at the end of each shift.
Trained and helped supervise staff to develop and maintain store revenue, team customer service skills and product knowledge.
Assisted in general housekeeping to maintain store image.
Collaborated with management to identify key tasks and effectively delegate responsibilities to staff.
Facilitated and developed lasting relationships with clients to increase client retention.
Promoted service and selling culture to exceed customer expectations and build loyal consumer relationships.
Asked open-ended questions to learn about customers' needs and escorted to merchandise locations.
Supervised bank deposits and security procedures to support store opening and closing.
Accomplished sales goals by engaging customers, delivering top-notch service and promoting special items.
Provided actionable feedback to management on customer needs and preferences to refine product offerings.
Handled customer inquiries and complaints with professionalism and patience.
Ensured accuracy of cash registers by counting and balancing them daily.
Trained and managed employees to enhance skill development and improve team performance.
Delegated work to staff, setting priorities and goals.
Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.
Used Point of Sale register system to complete transactions.
Mentored newly hired staff in upselling techniques to improve sales.
Researched out-of-stock items to find additional inventory in other store locations.
Managed daily operations, client relations and IT.
Determined complete order accuracy by examining merchandise to verify price and quantity.
Processed credit card payments and counted back change and currency with accuracy rate.

Customer Service Representative

Cash Advance

Fort Campbell North

01.2006 - 11.2008

Assisted customers with loan applications and documentation requirements.
Communicated loan terms and conditions clearly to clients and stakeholders.
Processed loan disbursements and ensured compliance with regulations.
Managed client inquiries and provided timely responses to concerns.
Maintained precise records of loan transactions and client interactions to support compliance and service excellence.
Maintained up-to-date knowledge of applicable state and federal regulations related to consumer lending practices.
Researched existing accounts to ensure that all necessary documents were received prior to approving a loan application.
Developed repayment plans for delinquent borrowers.
Provided support to customers during the entire life cycle of their loans.
Responded to customer inquiries and supplied accurate information about loan products and services.
Processed loan payments from customers including principal and interest payments.
Prepared reports detailing customer financial status, payment histories, credit ratings, and other pertinent information.
Calculated payment amounts based on interest rates, terms of the loan agreement, and other factors.
Assisted customers in completing loan applications and other required documents.
Delivered high-quality customer service to ensure efficient loan processing.
Performed daily maintenance of loan applicant database.
Met with applicants to obtain information for loan applications and answer questions about process.
Collected past due loans, keeping credit and collateral exceptions within policy ranges.
Verified client financial information to determine creditworthiness and loan eligibility.
Informed customers of loan application requirements and deadlines.
Listened carefully to customer complaints and swiftly resolved issues by taking appropriate action.
Reviewed client documentation and contracts for discrepancies and mistakes.
Updated client account information and records in company databases.
Collaborated with company teams to expedite loan approval processes.
Reviewed credit histories from applicants and determined feasibility of granting requested loans.
Prepared reports for customers with delinquent and irreconcilable accounts.

Sales Associate

Walmart

Fort Campbell North

05.2005 - 06.2006

Assisted customers in locating products and provided product information.
Maintained store cleanliness and organization to enhance shopping experience.
Operated cash register and processed transactions to ensure accurate and efficient customer experiences.
Collaborated with team members to restock shelves and manage inventory levels.
Addressed customer inquiries and resolved issues promptly to ensure satisfaction.
Engaged customers with friendly service, enhancing the overall shopping environment.
Helped customers find specific products, answered questions, and offered product advice.
Greeted customers and provided exceptional customer service.
Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
Handled customer complaints in a professional manner.
Worked with fellow sales team members to achieve group targets.
Assisted customers with product selection, sizing and styling.
Provided accurate information about products, prices and services.
Restocked shelves to ensure product availability.
Built and maintained relationships with peers and upper management to drive team success.
Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
Maintained up-to-date knowledge of store merchandise and policies.
Sold various products by explaining unique features and educating customers on proper application or usage.
Processed transactions using a point-of-sale system.
Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
Used technology resources to assist customers in locating and selecting items.
Upsold additional items to align with customer interests and increase overall sales.
Demonstrated product features and benefits for customers' needs.
Received and displayed product shipments on store retail shelves upon delivery.
Attended weekly team meetings to review performance goals and objectives.
Adhered to company initiatives and achieved established goals.
Adapted sales strategies based on customer interactions and feedback to improve results.
Processed returns, exchanges, and refunds in accordance with company policies.
Opened and closed cash registers by counting money, separating charge slips and balancing drawers.
Described merchandise and explained use, operation and care.
Placed special orders or called other stores to find desired items.

Education

High School Diploma -

Heath High School, West Paducah, KY

06-2000

FFA Secretary , 1996 to 2000

Skills

Point of sale systems
Cash handling
Inventory management
Customer engagement
Sales expertise
Product promotions
Customer support
Complaint resolution
Technical troubleshooting
Attention to detail
Time management
Performance improvement
Records management
Account updating

Customer relations
Relationship management
Staff training
Quality control
Customer education
Telephone reception
Communication effectiveness
Problem solving
Goal-oriented mindset
Calm and professional under pressure
Communication skills
Account updating
Calm and professional under pressure

Timeline

Lead Key Holder - Dollar General

06.2025 - Current

Customer Service Representative - Cash Advance

01.2006 - 11.2008

Sales Associate - Walmart