Brandi Taylor
Tompkinsville
Summary
Dynamic business owner with a proven track record at Southern Sparkle Tan, LLC, excelling in team building and market analysis. Expert in developing pricing strategies and executing successful social media marketing campaigns, resulting in enhanced customer engagement and satisfaction. Committed to delivering exceptional customer service while training and empowering staff for success.
Overview
9
9
years of professional experience
Work History
Owner
Southern Sparkle Tan, LLC
Tompkinsville
03.2024 - 03.2025
- Delegated work to staff, setting priorities and goals.
- Set pricing structures according to market analytics and emerging trends.
- Greeted customers and provided exceptional customer service.
- Handled escalated customer service matters professionally.
- Provided customer service regarding billing inquiries.
- Established marketing strategies, such as social media campaigns, to promote the business.
- Interviewed, trained and supervised employees.
- Scheduled maintenance activities for equipment used by the business.
Office/Sales Manager
Bluegrass Butcher Block
Tompkinsville
05.2019 - 11.2024
- Answered customer inquiries via phone, email, and chat.
- Developed strong relationships with customers by providing personalized assistance and support.
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
- Updated system with order specifics and customer details, preferences, and billing information.
- Analyzed business performance data and forecasted business results for upper management.
- Ordered supplies and equipment to maintain adequate inventory levels.
- Prioritized and organized tasks to efficiently accomplish service goals.
Sales Associate
US Cellular Wireless
Celina
02.2016 - 03.2019
- Answered customer inquiries regarding product features, pricing, and availability.
- Worked with fellow sales team members to achieve group targets.
- Answered incoming telephone calls to provide store, products and services information.
- Attended weekly team meetings to review performance goals and objectives.
- Processed credit card transactions quickly and securely.
- Ticketed, arranged and displayed merchandise to promote sales.
- Sold various products by explaining unique features and educating customers on proper application or usage.
Education
High School Diploma -
Clay County High School
05-2011
Skills
- Team building
- Employee training
- Customer service
- Market analysis
- Pricing strategy
- Social media marketing
Timeline
Owner
Southern Sparkle Tan, LLC
03.2024 - 03.2025
Office/Sales Manager
Bluegrass Butcher Block
05.2019 - 11.2024
Sales Associate
US Cellular Wireless
02.2016 - 03.2019
High School Diploma -
Clay County High School
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