Summary
Overview
Work History
Education
Skills
Timeline
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Brandon Hicks

Prestonsburg,Kentucky

Summary

Healthcare professional skilled in phlebotomy procedures and patient interactions. Proven ability to perform blood draws and handle specimens with care and accuracy. Valued for collaborative team efforts and achieving results in dynamic environments. Known for excellent patient rapport and adherence to safety protocols.

Overview

10
10
years of professional experience

Work History

Certified Phlebotomist Technician

Baptist Health - Lexington
01.2024 - Current
  • Collected specimens via vacutainer tubes, syringes, butterfly needles, and straight needles.
  • Cultivated positive working relationships with patients, staff and clinical personnel to build trust and camaraderie between departments. (Providers, RNs and RT)
  • Assisted in training new phlebotomists, leading to increased staff proficiency and overall team performance.
  • Responded to all: Code Blues, Code Strokes, Maternal Hemorrhages and Rapid Responses throughout the facility.
  • Highly experienced in the collection of Type & Screens, Blood Culture protocols, and ACTs/CG8+ samples via iStat Analyzer.
  • Increased patient comfort during blood draws by utilizing effective communication skills and gentle techniques.
  • Served as an integral part of interdisciplinary teams, collaborating effectively with nurses, physicians, and other medical staff members for comprehensive patient care provision.

General Manager

723 Vapor
02.2018 - 01.2024
  • Managed budget, employee reviews, training, and scheduling.
  • Established a positive work environment by fostering open communication and promoting teamwork among employees.
  • Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
  • Resolved customer complaints effectively by addressing their concerns promptly while adhering to company policies.
  • Formulated policies and procedures to streamline operations.
  • Implemented operational strategies and effectively built customer and employee loyalty.

General Store Manager

Kickin' Ash, LLC.
04.2015 - 03.2016
  • Kept inventories accurate with daily cycle counts and regular audits to identify and resolve variances.
  • Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
  • Increased customer satisfaction through exceptional service and well-trained, knowledgeable staff members.
  • Enhanced store profitability by implementing effective inventory management and pricing strategies.
  • Maintained a clean, safe working environment compliant with all relevant health and safety regulations.

Education

Certificate of Program Completion - Phlebotomy

Kentucky School of Phlebotomy
Louisville, KY
12-2023

High School Diploma -

Prestonsburg High School
Prestonsburg, KY
06-2014

Skills

  • Venipuncture technique
  • Order of draw
  • Blood culture collection
  • Patient care
  • HIPAA compliance
  • Therapeutic phlebotomy
  • Customer service
  • Teamwork and collaboration
  • Time management
  • Multitasking Abilities

Timeline

Certified Phlebotomist Technician

Baptist Health - Lexington
01.2024 - Current

General Manager

723 Vapor
02.2018 - 01.2024

General Store Manager

Kickin' Ash, LLC.
04.2015 - 03.2016

Certificate of Program Completion - Phlebotomy

Kentucky School of Phlebotomy

High School Diploma -

Prestonsburg High School

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