Brandon Hobbs
Irvine
Summary
Results-driven professional well-versed in customer retention strategies and client relationship management. Known for delivering impactful solutions that enhance customer loyalty and satisfaction. Consistently collaborates with cross-functional teams to achieve organizational goals and adapt to evolving business needs with strong focus on conflict resolution and communication skills.
Overview
10
10
years of professional experience
Work History
Retention Specialist
Kentucky Army National Guard
09.2019 - Current
- Handled escalated customer complaints professionally, de-escalating situations while finding mutually beneficial resolutions.
- Enhanced customer satisfaction levels with proactive communication and timely resolution of issues.
- Negotiated contract renewals, securing continued business partnerships with satisfied clients.
- Improved overall company performance by contributing to strategic planning discussions and offering retention-focused recommendations.
Operations Coordinator
Kentucky Army National Guard
10.2015 - 09.2019
- Led successful projects from conception to completion, achieving objectives on time and within budget constraints.
- Maximized resource utilization by monitoring staff schedules and allocating tasks.
- Ensured compliance with industry regulations, keeping accurate records and managing audits as required.
- Provided direction and guidance to internal teams in order to achieve targets.
Education
Estill County High School
IrvineSkills
- Upselling and cross selling
- Persuasion techniques
- Candidate searching
- In-person and telephone interviewing
- Strong verbal communication
- Effective communication
- Employee training
- Effective listening
- Organizational time strategies
- Cross-functional teamwork
- Retention strategy development
- Relationship management
- Relationship building
- Skilled in Microsoft Office tools
- Customer relationship management
- Remote conferencing and communication
- Personnel recruitment
- Employee relations
- Candidate evaluation and onboarding
- New employee integration
Affiliations
Veterans of Foreign Wars- Life Member
Enlisted Association of The United States- Life Member
Timeline
Retention Specialist
Kentucky Army National Guard
09.2019 - Current
Operations Coordinator
Kentucky Army National Guard
10.2015 - 09.2019
Estill County High School
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