Brandon Hogan
Winchester,KY
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
15
15
years of professional experience
Work History
Fulfillment Associate
Lowe's Home Improvement
03.2018 - 12.2023
- Ensured customer orders are fulfilled timely, precise, and properly recorded
- Validated loading tickets and processes orders and deliveries accurately so customers receive merchandise as expected.
- Resolved customer inquiries regarding order status or issues promptly and professionally, demonstrating excellent communication skills throughout interactions.
- Moved merchandise using forklifts, pallet jacks and hand trucks.
- Pulled merchandise from inventory storage and documented quantities to maintain accuracy.
- Safely and securely loaded items to prevent damage during transport.
- Streamlined checkout process for faster service and improved customer experience.
- Maintained customer satisfaction with quick and professional handling of product returns.
- Performed cash, card and check transactions to complete customer purchases.
- Processed refunds and exchanges in accordance with company policy.
Computer Technician
Martin Hogan
08.2014 - 04.2020
- Assisted in developing long-term strategies to prevent future reoccurring computer issues
- Installed and tested both computer software and internet to ensure their functioning properly
- Installed monitors, keyboards, and printers when computer accessories were needed.
- Performed routine maintenance on computer systems, ensuring optimal performance and extending life of equipment.
- Evaluated and recommended new technology upgrades to increase efficiency within organization.
- Explained technical information in clear terms to promote better understanding for non-technical users.
- Performed troubleshooting to correct computer hardware and software malfunctions.
Office Assistant
Eastern Kentucky University
08.2013 - 05.2014
- Filed records and develops or modifies filing practices, including use of electronic technologies
- Ensured accuracy and completeness of data
- Performed customer service for campus orientation
- Classified and indexed records
- Ensured that records are easily accessible when needed.
- Maintained and updated office records, both digital and physical.
- Maintained confidentiality in handling sensitive information while performing administrative tasks.
- Maintained accurate and up-to-date database of student information, facilitating efficient communication between advisors and students.
- Managed filing system, entered data and completed other clerical tasks.
Custodian
Dale Power Station
06.2013 - 08.2013
- Stocked and maintained supply room
- Cleaned buildings by emptying trash, sweeping, and cleaning surfaces
- Cleaned windows, glass partitions, and mirrors, using soapy water or other cleaners, sponges, and squeegees
- Restocked supplies in bathrooms break rooms and common areas.
- Followed safety protocols and safe use of protective gear to prevent injury to self and others.
- Checked in and stocked inventory throughout facility.
- Reported damages and hazardous conditions to management for further action.
- Maintained cleanliness of restrooms by washing down and properly sanitizing walls, floors and toilets.
- Performed daily facility checklists for cleaning floors, wiping down glass entryways and collecting trash.
Operations Specialist
United States Navy
07.2008 - 07.2012
- Maintained ‘SECRET' security clearance from, Maintained proficiency and utilized Combat Information Center procedures for navigational aid
- Utilized and maintained logs to record daily and emergency operations
- Briefed variety of customers from enlisted personnel to high-level commanding officers
- Performed team-oriented exercises for tactical and strategic operations
- Tracked and reported operational data using computer applications.
- Collected, arranged, and input information into database system.
Education
Bachelor of Science - Homeland Security
Eastern Kentucky University
Richmond, KY06.2016
Bachelor of Science - Homeland Security, Criminal Justice
Eastern Kentucky University
Richmond, KY05.2016
High School Diploma -
Henry Clay High School
Lexington, KY05.2008
Skills
- Fulfillment Processing
- Order Picking
- Sorting and Organizing
- Order Accuracy
- Loading and unloading
- Payment Processing
- Returns processing
- Customer Service
- Cash Handling
- Payment Collection
- Refunds and exchanges
- Multitasking
- Database entry
- Data Entry
- Records Management
- Research and Analytical Skills
Accomplishments
- IS-00230.d Fundamentals of Emergency Management Certificate.
• IS-00100.b Introduction to Incident Command System ICS-100 Certificate.
• IS-00701.a NIMS Multiagency Coordination System (MACS) Certificate.
• IS-00454 Fundamentals of Risk Management Certificate.
• IS-00700.a National Incident Management System (NIMS) an Introduction Certificate.
• Advanced Critical Infrastructure Protection, Texas A & M Engineering Extension Service Certificate.
• Homeland Security- Enlisted Surface Warfare Specialist.
• Homeland Security-Navy and Marine Corps Achievement Medal.
• CSEPP Emergency Preparedness Shelter-in-Place and Madison County Joint Disaster Management Agency Exercise (2016).
References
- Sara Hedger
Digital Team Lead, Walmart
859-435-5260
Email: saraofalfheim@aol.com
Note : Sarah was my supervisor at Walmart from 2023-2024. she is currently works at Walmart
- Martin Hogan
President, Harbor Construction LLC.
859-229-1824
Email: martinhogan15@gmail.com
Note : Worked closely with Martin my supervisor at Harbor Construction LLC. from 2012-2020.
- Tracey Moore
859-967-4351
Email: 3moore.tracey@gmail.com
Note : Tracey was my supervisor at Lowe's from 2021-2022.
- Name Anthony Loechel
Service Advisor, Cartown Kia USA
859-466-0535
Email: anthony.loechel@gmail.com
Note : Anthony was my supervisor from 2016-2017 at Meijer.
Timeline
Fulfillment Associate
Lowe's Home Improvement
03.2018 - 12.2023
Computer Technician
Martin Hogan
08.2014 - 04.2020
Office Assistant
Eastern Kentucky University
08.2013 - 05.2014
Custodian
Dale Power Station
06.2013 - 08.2013
Operations Specialist
United States Navy
07.2008 - 07.2012
Bachelor of Science - Homeland Security
Eastern Kentucky University
Bachelor of Science - Homeland Security, Criminal Justice
Eastern Kentucky University
High School Diploma -
Henry Clay High School
Similar Profiles
Don BusbyDon Busby
Receiver at Lawes Home Lowe's home ImprovementReceiver at Lawes Home Lowe's home Improvement
Jeremy MattinglyJeremy Mattingly
Fulfillment Associate at Lowe's Home ImprovementFulfillment Associate at Lowe's Home Improvement
Justin LeeJustin Lee
Professional Sales Specialist at Lowe's Home ImprovementProfessional Sales Specialist at Lowe's Home Improvement