Summary
Overview
Work History
Education
Skills
Timeline
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Brandon Howard

Senior Business Intelligence Engineer
Louisville

Summary

Senior Business Intelligence Engineer with 11 years experience in data analytics, reporting, and ETL processes. Demonstrated expertise in developing compressive dashboards, SQL Server, Power BI, KPI reporting, SAS, and reporting automation.

Overview

11
11
years of professional experience

Work History

Senior Business Intelligence Engineer

Humana
10.2015 - Current
  • Analyzed digital complaints vs paper complaints to show benefits the digital channel has on operations
  • Investments and enhancements were made to the digital channel resulting in 67% of all complaints are completed online
  • Responsible for all Medicare and Medicaid compliance KPI reporting
  • This consists of over 200 KPI’s to ensure operations meets state or federal guidelines
  • Created ETL process that loads 20 delta flat files daily into SQL Server
  • This process is responsible for updating tables that are starting point for 95% of all reporting for that team
  • Created a stored procedure for the Quality team that provides records to review based on the percent of work each associate completes the prior week
  • This ensures the right number of reviews are conducted for each associate and is dictated by how much work is completed
  • Developed leadership Power BI dashboard tied to 4 different data sources to produce 5 KPI’s across 4 different departments
  • AD HOC reporting for both internal and external stakeholders.

Analyst

Humana
04.2013 - 10.2015
  • Responsible for inventory management reports, metric driven reporting, and department summary reports
  • Built SharePoint workflows to streamline processes and capture data
  • Use data and analytics to track, trend, validate, and monitor processes
  • Conducted analysis to adjust department production goals
  • Performed root cause analysis on all out of compliance work
  • Participated in CMS Audit
  • Transitioned letter review process from pass or fail to a scoring metric
  • Facilitated Grievance and Appeals PDP Administrative Law Judge Calls.

Education

Master of Business Administration -

Sullivan university
Louisville, KY

Bachelor of Business Administration - undefined

Sullivan university
Louisville, KY

Skills

SQL

MS SQL Server

Oracle

SAS

SSIS

Tableau

Power BI

Reporting & Dashboard

Reporting Automation

ETL Process

Microsoft Word

Excel

Access

PowerPoint

Analytical

Data Visualization

Excellent verbal and written communication skills

SharePoint

Timeline

Senior Business Intelligence Engineer

Humana
10.2015 - Current

Analyst

Humana
04.2013 - 10.2015

Master of Business Administration -

Sullivan university

Bachelor of Business Administration - undefined

Sullivan university

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Brandon HowardSenior Business Intelligence Engineer