Summary
Overview
Work History
Education
Skills
Timeline
Generic

Brandon Morton

Louisville,KY

Summary

Dynamic professional with a strong work ethic and exceptional customer service skills, currently at Roosters and Hurri Clean. Proven ability in point of sale operations and upselling techniques, consistently exceeding sales targets. Adept at multitasking and fostering team collaboration to enhance customer relationships and drive business success.

Overview

11
11
years of professional experience

Work History

Server

Roosters
07.2025 - Current
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Cultivated warm relationships with regular customers.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Learned and followed local alcohol laws to keep restaurant compliant with regulations.
  • Served food and beverages promptly with focused attention to customer needs.
  • Maintained clean and organized dining areas to uphold restaurant hygiene standards.
  • Resolved customer complaints promptly and professionally to maintain positive reputation.
  • Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
  • Used slow periods to restock supplies, ice, trays, and delivery bags.
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.

Lead Technician

Hurri Clean Pressure Washing and Roof Cleaning
10.2014 - Current
  • I am currently an on-call employee with this company.
  • Completed contracts for pressure washing for commercial, residential and industrial properties.
  • Identify water sources, handle all equipment and mix cleaning chemicals.
  • Generated and secured referrals to build a more successful business.
  • Tracked equipment and inventory, maintaining prescribed levels for technical equipment and supplies.
  • Adhered to established policies and standards to safely complete projects.
  • Worked with diverse types of weather and ground conditions.
  • Tended to machines, troubleshot malfunctions and completed basic repairs to keep equipment fully functional and well-maintained.

Installation Mechanic Apprentice

Four Seasons HVAC
04.2024 - 01.2025
  • Building and installing HVAC systems for commercial and residential properties.
  • Landscape and level land to prepare for installation.
  • Kept clean and organized work stations not only for safety but in the respect of the customer.
  • Clearly communicate with customers and team members.
  • Construction, framing and handling of torches and gas lines.
  • Shadowed directly with project manager on day to day tasks.
  • Consistently met or exceeded installation targets, earning recognition and positive feedback from management.
  • Enhanced customer satisfaction with professional demeanor and timely completion of installations.
  • Increased workplace safety by adhering to strict guidelines during all installation projects.

Lead Field Operations Manager

Hydro Solutions Power and Soft Washing
01.2017 - 01.2020
  • Implemented and maintained high standards of quality in all areas.
  • Monitored team performance to assess training requirements and areas in need of improvement.
  • Implemented business strategies, increasing revenue, and effectively targeting new markets.
  • Trained and guided team members to maintain high productivity and performance metrics.
  • Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
  • Conducted daily safety meetings and managed the work crew.
  • I started as a Field Technician in January 2017, was promoted to Lead Field Engineer in January 2017 then promoted again in January 2020 to the Lead Field Operations manager.

Education

High School Diploma -

Iroquois High School
Louisville, KY

Skills

  • Point of sale operation
  • Upselling techniques
  • Multitasking and organization
  • Relationship management
  • Team collaboration
  • Strong work ethic
  • Sales techniques
  • Exceptional customer service

Timeline

Server

Roosters
07.2025 - Current

Installation Mechanic Apprentice

Four Seasons HVAC
04.2024 - 01.2025

Lead Field Operations Manager

Hydro Solutions Power and Soft Washing
01.2017 - 01.2020

Lead Technician

Hurri Clean Pressure Washing and Roof Cleaning
10.2014 - Current

High School Diploma -

Iroquois High School

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Brandon Morton