Brandon Reed
Morehead
Summary
Proven leader in vehicle recovery and customer service, I enhanced Express Towing & Recovery's client retention through exceptional problem-solving and mechanical troubleshooting. Skilled in safe driving and effective communication, I consistently ensured vehicle safety and compliance, fostering strong relationships with local auto repair shops to expand business opportunities.
Professional driver with strong expertise in vehicle recovery and roadside assistance. Skilled in operating variety of tow trucks and ensuring safe, efficient vehicle transport. Known for reliability, adaptability, and effective communication within team environments. Adept at problem-solving under pressure and delivering high-quality service to meet customer needs.
Personable and reliable, with strong understanding of vehicle mechanics and roadside safety procedures. Knowledge of towing equipment and safety protocols, paired with strong problem-solving skills. Dedicated to providing prompt and efficient service to assist stranded motorists effectively.
Overview
13
13
years of professional experience
Work History
Tow Truck Operator
Express Towing & Recovery
11.2021 - 05.2024
- Fastened chains, straps, covers, and binders to secure load during transit.
- Trained new employees in proper towing techniques, equipment usage, and company procedures, ensuring consistent quality across the workforce.
- Recovered vehicles, completed private tows, and managed involuntary pick-ups on behalf of business and law enforcement professionals.
- Assisted in accident scene management, helping to clear roadways and ensure the safety of all involved parties.
- Used strapping and bracing techniques combined with proper balancing to prevent load shifting.
- Secured vehicle to tow truck and checked all attachments for safe operation.
- Maintained detailed records of service calls, documenting client interactions and any relevant information for billing purposes.
- Kept tow trucks and equipment clean and organized to promote a positive image for the company and ensure optimal functionality during service calls.
- Minimized damage claims through careful handling of customers'' vehicles during loading, transportation, and unloading processes.
- Completed preventive maintenance checks and basic repairs to vehicles.
- Conducted thorough pre-and post-trip inspections on all equipment, identifying potential issues before they became major problems, thus reducing downtime for repairs.
- Reduced response time for service calls by effectively prioritizing tasks and efficiently managing routes.
- Inspected vehicle before and after trips and logged and reported mechanical problems to avoid unsafe hazards.
- Completed basic maintenance and minor repairs to keep vehicle neat and running properly.
- Enhanced company reputation by consistently maintaining a professional demeanor while interacting with clients.
- Provided support to law enforcement agencies during incidents requiring towing or impound services, facilitating smooth operations on scene.
- Navigated challenging driving conditions safely, minimizing potential hazards for clients'' vehicles during the towing process.
- Increased client retention by providing exceptional customer service during difficult situations involving vehicle breakdowns or accidents.
- Troubleshot and diagnosed mechanical issues, completed basic repairs, and conducted preventive maintenance actions to keep equipment functional.
- Assisted in inventory management, tracking equipment usage and supplies needed for daily operations in the tow yard facility.
- Answered roadside assistance calls for tows and other vehicle support.
- Promoted a safe working environment by adhering to industry best practices and company policies regarding workplace safety at all times.
- Collaborated with dispatchers, efficiently responding to roadside assistance requests and coordinating recovery efforts.
- Streamlined communication between team members by utilizing mobile technology to relay critical information quickly and accurately.
- Improved customer satisfaction by providing timely and efficient towing services to stranded motorists.
- Ensured vehicle safety and compliance with regulations through diligent inspections and routine maintenance of tow trucks.
- Developed strong relationships with local auto repair shops, fostering mutually beneficial partnerships that expanded business opportunities for both parties.
National Training Manager
National Assemblers
03.2018 - 11.2021
- Collaborated with cross-functional teams to align training objectives with organizational goals.
- Evaluated the effectiveness of training programs, making data-driven adjustments as needed.
- Supported company growth by identifying skill gaps and developing targeted training initiatives.
- Partnered with HR on talent management initiatives such as succession planning, leadership development programs, and performance evaluations.
- Improved overall team efficiency with customized training materials tailored to specific job roles.
- Implemented continuous improvement strategies in response to feedback from employees and management alike.
- Streamlined onboarding processes for new hires, reducing time to productivity for employees.
- Negotiated contracts with external vendors for cost-effective access to specialized training resources and tools.
Box Truck Driver
BCA Transportation
02.2011 - 02.2018
- Assisted in warehouse operations when needed, contributing to overall team success and productivity.
- Collaborated closely with dispatchers to ensure timely deliveries and address any issues that arose during transport.
- Safely transported goods to customers, adhering to strict deadlines and ensuring customer satisfaction.
- Operated box truck equipment safely, such as lift gates or pallet jacks, reducing the risk of accidents or injury on the job site.
- Coordinated with fellow drivers on multi-stop routes for efficient teamwork and resource allocation during high-demand periods.
- Conducted regular vehicle inspections by checking fluids, examining engine for corrosion and inspecting interior and exterior of vehicle for damage.
- Loaded and unloaded cargo in a safe and efficient manner, minimizing risk of damage to goods.
- Navigated through various weather conditions, ensuring the safe transport of goods while maintaining a professional demeanor.
- Reviewed transportation and shipping papers to verify accuracy of inventory counts.
- Secured cargo against damage and inclement weather to prevent shifting, using chains and synthetic webbing.
- Maintained accurate records of deliveries, vehicle inspections, and other relevant documentation for compliance purposes.
- Utilized pallet jacks and forklifts to assist with loading and unloading of products at warehouses.
- Conducted thorough pre-and post-trip vehicle inspections to identify potential issues and maintain safety standards.
- Established positive relationships with clients by providing exceptional customer service during deliveries.
Education
High School Diploma - Basic
John Overton Comp
Nashville, TN05.1996
Skills
- Flatbed truck expertise
- Recovering vehicles
- Lockout kit
- Assisting customers
- Vehicle inspection
- Preventive Maintenance
- Winch operation
- Mechanical tools
- Safe driving practices
- Documentation skills
- Route navigation
- Hydraulic systems
- Vehicle recovery
- Traffic control
- Operating hydraulics
- Accident scene management
- Managed incidents
- Load securing
- Strong work ethic
- Customer service
- Heavy lifting
- Vehicle maintenance and repair
- Safety management
- Conflict resolution
- Roadside assistance
- Equipment maintenance
- Activity logging
- Mechanic shop support
- Accident clearing
- Customer vehicle loading
- Vehicle lockdown
- Basic vehicle maintenance
- Truck weighing
- Accident documentation
- Mechanical troubleshooting
- Teamwork
- Teamwork and collaboration
- Problem-solving
- Time management
- Safe driving
- Attention to detail
- Problem-solving abilities
- Multitasking
- Multitasking Abilities
- Loading and unloading
- Reliability
- Excellent communication
- Critical thinking
- Safety regulations compliance
- Organizational skills
- Team collaboration
- Flexibility
- Active listening
- Effective communication
- Clean driving record
- Physical strength
- Relationship building
- Health and safety
- Commercial driving
Timeline
Tow Truck Operator
Express Towing & Recovery
11.2021 - 05.2024
National Training Manager
National Assemblers
03.2018 - 11.2021
Box Truck Driver
BCA Transportation
02.2011 - 02.2018
High School Diploma - Basic
John Overton Comp
Similar Profiles
Stephen JenningsStephen Jennings
Tow Truck Driver at CSI Towing And Recovery LLC/ Towing CompanyTow Truck Driver at CSI Towing And Recovery LLC/ Towing Company
Jaymee MooreJaymee Moore
Mechanical Technician at C&d Towing And RecoveryMechanical Technician at C&d Towing And Recovery
Dereck DuffyDereck Duffy
Manager at Wayne's Towing & RecoveryManager at Wayne's Towing & Recovery
Damian FrymanDamian Fryman
Sales Associate at Eagle Chevrolet GMCSales Associate at Eagle Chevrolet GMC
MEGAN MCCARTYMEGAN MCCARTY
Behavioral Health Technician at Bourbon Community HospitalBehavioral Health Technician at Bourbon Community Hospital