Brandon Semones
Georgetown
Summary
Dynamic Call Center Trainer with a proven track record at the Kentucky Transportation Cabinet, enhancing trainee performance through tailored training modules. Skilled in feedback delivery and time management, I improved retention rates and trainer productivity, fostering a collaborative environment that drove operational excellence. Committed to empowering teams and achieving results.
Overview
7
7
years of professional experience
Work History
Call Center Trainer
Kentucky Transportation Cabinet
10.2023 - Current
- Enhanced trainee performance by implementing customized training modules tailored to individual needs.
- Mentored junior trainers, shaping their instructional techniques for greater effectiveness in the classroom setting.
- Improved overall call center performance by identifying skill gaps and providing targeted training solutions.
- Achieved higher trainee retention rates through continuous feedback and coaching sessions.
- Increased trainer productivity by introducing time-saving teaching tools and resources.
- Assisted 90-100 callers per day with questions regarding our services, resource pages, and assigning calls to the correct department based on their need.
Supervisor
Fast Freddy's Car Wash
07.2018 - 05.2024
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Enhanced operational workflow, identifying and eliminating bottlenecks in daily procedures.
- Facilitated in servicing an average of 1,000 cars per day.
Education
Bachelor of Arts - Creative Writing
Full Sail University
Winter Park, FL07-2023
High School Diploma -
Frankfort High School
Frankfort05-2017
Skills
- Empathy and patience
- Cross-cultural sensitivity
- Feedback delivery
- Attention to detail
- Time management
- Reliability
- Excellent communication
- Team collaboration
- Documentation and recordkeeping
Timeline
Call Center Trainer
Kentucky Transportation Cabinet
10.2023 - Current
Supervisor
Fast Freddy's Car Wash
07.2018 - 05.2024
Bachelor of Arts - Creative Writing
Full Sail University
High School Diploma -
Frankfort High School
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