Brandon York
Paducah
Summary
Dedicated and compassionate substance abuse recovery professional with 2 years of experience seeking a supervisory role to lead and support recovery staff, enhance treatment programs, and ensure high standards of care. Committed to fostering a safe, empathetic environment that empowers individuals on their path to sobriety and long-term wellness.
Overview
23
23
years of professional experience
1
1
Certification
Work History
SOS Caseworker
Four Rivers Behavioral Health
07.2024 - Current
- Assessed needs of each client and recommended appropriate services and resources.
- Monitored case progress for timely completion and compliance with applicable regulations.
- Established trusting relationships with clients, fostering open communication and rapport building.
- Assessed and evaluated clients' needs, determined eligibility for services, and developed individualized plans.
Peer Mentor
CenterPoint
10.2023 - 06.2024
Owner/Operator
CnB's Photo's & Creation's
08.2012 - 06.2019
- Managed day-to-day business operations.
- Provided exceptional customer service, addressing issues promptly to ensure customer satisfaction and repeat business.
- Increased customer satisfaction by providing high-quality services and timely communication.
- Managed daily operations for optimal efficiency, streamlining processes to reduce costs.
General Manager of Operations
Pilot Travel Centers
06.2012 - 10.2014
- Enhanced customer satisfaction with proactive communication, timely issue resolution, and continuous process improvement initiatives.
- Managed budgets, financial forecasts, and resource allocation to ensure achievement of organizational goals.
- Established a culture of continuous improvement by identifying opportunities for enhancement in operations, systems, and procedures.
- Developed high-performing teams through effective coaching, mentoring, and performance management strategies.
General Manager of Operations
Loves Travel Stop
06.2007 - 06.2012
- Ensured compliance with industry regulations, company policies, and best practices within all areas of operation.
- Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
- Developed and executed strategic plans for increased productivity, profitability, and overall business growth.
- Increased employee retention rate by creating professional development programs.
Food Service Manager
Logan's Roadhouse
05.2004 - 06.2007
- Trained and supervised new staff to enhance customer service skills and comply with food safety standards.
- Tracked food production levels, meal counts, and supply costs.
- Maintained effective supply levels by monitoring and reordering food stock and dry goods.
- Controlled labor hours and inventory costs through hands-on management and proactive changes.
Store Manager of Operations
CVS Pharmacy
04.2002 - 05.2004
- Increased sales with special displays and promotions.
- Increased store traffic by organizing engaging events and promotions that appealed to target customers.
- Oversaw the implementation of new technology solutions for efficient inventory tracking, data analysis, and overall store operations enhancement.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
Education
Bachelor of Science - Business Administration And Management
Murray State University
Murray, KY12-2001
Skills
- Communication Skills - Delivered complex information clearly and effectively to diverse audiences Built strong cross-functional relationships through active listening and clear articulation
- Leadership - Cultivated a results-driven team culture that emphasized accountability, collaboration, and continuous improvement Recruited, trained, and managed diverse teams Provided coaching and performance feedback that increased employee engagement and growth Championed diversity and inclusion initiatives, strengthening team dynamics and morale
Certification
Recovery Dynamics Course Facilitation Certification - November 2024
First Aid/CPR Certification - December 2024
Layperson Naloxone Administration Course - May 2025
Timeline
SOS Caseworker
Four Rivers Behavioral Health
07.2024 - Current
Peer Mentor
CenterPoint
10.2023 - 06.2024
Owner/Operator
CnB's Photo's & Creation's
08.2012 - 06.2019
General Manager of Operations
Pilot Travel Centers
06.2012 - 10.2014
General Manager of Operations
Loves Travel Stop
06.2007 - 06.2012
Food Service Manager
Logan's Roadhouse
05.2004 - 06.2007
Store Manager of Operations
CVS Pharmacy
04.2002 - 05.2004
Bachelor of Science - Business Administration And Management
Murray State University
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