Brandy Abbott
Bowling Green
Summary
Organized and dedicated individual with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision making skills to manage multiple, concurrent tasks. Self-motivated work ethic with ability to perform effectively in independent or team environments.
Overview
22
22
years of professional experience
Work History
Customer Service Representative
Constellium
03.2021 - Current
- Enter and maintain customer releases and confirm our order book is aligned with the customer's.
- Enhance customer satisfaction by promptly addressing concerns and providing accurate information.
- Manage high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Respond proactively and positively to rapid change.
- Work in tandem with all departments, ie Logistics, Sales, Quality, Process, to ensure customer need's are met.
Credit Analyst
Fruit Of The Loom Inc.
11.2009 - 02.2021
- Worked in tandem with sales team and customers to negotiate payments and verify account reconciliations.
- Minimized accounts receivable collections and reconciled customer billings and statements using Oracle.
- Reviewed customer files on a regular basis to make sure receivables were in sound condition.
- Researched topics and completed due diligence to resolve issues in timely manner.
- Followed up with customers to collect information and verify details.
- Contacted customers to collect outstanding payments via one-time or negotiated installment methods.
- Performed administrative tasks such as recordkeeping, writing correspondence and gathering materials.
- Investigated deductions to determine validity and requested repayment when found not valid.
Operations Supervisor
Dayton Freight Lines Inc.
03.2002 - 10.2009
- Oversaw daily shipping operations, including loading and unloading of outbound trailers, and supervising work of eight-member team.
- Reviewed documentation such as invoices and shipping paperwork for accuracy and compliance.
- Worked with support teams to resolve issues with product, service or accounting areas.
- Responsible for payroll, customer service, scheduling appointments, billing in the AS400 systems and resolving OS&D issues with customers.
Education
Bachelor of Science - Business Management
Western Kentucky University
Bowling Green, KY2003
Skills
- Data analysis
- Verbal & written communication
- Time management
- Customer relations
- Strong communication skills
- Superior attention to detail
- Credit adjustments
- Problem-solving
- Self-motivated professional
Timeline
Customer Service Representative
Constellium
03.2021 - Current
Credit Analyst
Fruit Of The Loom Inc.
11.2009 - 02.2021
Operations Supervisor
Dayton Freight Lines Inc.
03.2002 - 10.2009
Bachelor of Science - Business Management
Western Kentucky University
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