Brandy Evans
Lexington
Summary
Self-motivated Quality Assurance Analyst with outstanding oral and written communication skills. Extensive knowledge in computer software development. Solid background performing quality assurance testing and consultative services for customers.
Overview
10
10
years of professional experience
Work History
Travelliance Agent
CLC Lodging
2024.05 - 2024.09
- Informed clients of policies and procedures.
- Maintained accurate records of client communications, transactions, policies, and other relevant documentation for seamless operations within the agency.
- De-escalated and resolved customer complaints with punctual, polite and professional service.
- Delivered exceptional customer service by proactively addressing concerns and fostering a positive experience throughout all interactions.
- Assisted clients in navigating the claims process, ensuring timely resolution of issues and optimal outcomes.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Quality Assurance Analyst
Maximus Federal Services
2016.08 - 2024.02
- Mentored and coached team members on QA topics and strategies.
- Participated in regular meetings with cross-functional teams to discuss progress updates, communicate concerns or challenges, and ensure alignment of project goals.
- Reported progress, test metrics and results to project stakeholders.
- Maintained comprehensive knowledge of relevant industry regulations and standards, ensuring compliance throughout the QA process.
- Supported company in maintaining work environment focused on quality, communication, collaboration, integration, and teamwork.
- Improved product reliability by executing rigorous test plans and ensuring software met established requirements.
- Completed data entry tasks with accuracy and efficiency.
- Followed established procedures to enter and process data correctly.
- Organized, sorted, and checked input data against original documents.
- Entered data into various computer systems accurately using Microsoft Office Suite.
- Verified accuracy of data entered into system to produce error-free reports.
- Sorted documents and maintained organized filing process.
- Enhanced efficiency by performing high-volume data entry tasks, ensuring timely completion of medical reports.
- Collaborated with team members on quality control initiatives, implementing standardized practices for consistent data entry results across departments.
Crew Member
MCDONALDS
2015.01 - 2016.08
- Worked front counter, drive-thru and other areas.
- Took orders, prepared meals, and collected payments.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Worked well with teammates and accepted coaching from management team.
Education
Bachelor of Science - Psychology
UNIVERSITY OF THE CUMBERLANDS
12.2023
Associate of Science - Nursing
SOUTHEAST COMMUNITY AND TECHNICAL COLLEGE
05.2010
Skills
- Quality Assurance
- Quality processes
- Data Analysis
- Mentoring and training
- Issue Resolution
- Call Monitoring
- Critical thinking abilities
- Technical Support
- Database testing proficiency
- Performance testing aptitude
Data Entry
Data accuracy
Fast Typing Speed
Accuracy and Attention to Detail
Timeline
Travelliance Agent
CLC Lodging
2024.05 - 2024.09
Quality Assurance Analyst
Maximus Federal Services
2016.08 - 2024.02
Crew Member
MCDONALDS
2015.01 - 2016.08
Bachelor of Science - Psychology
UNIVERSITY OF THE CUMBERLANDS
Associate of Science - Nursing
SOUTHEAST COMMUNITY AND TECHNICAL COLLEGE
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