Brandy Knight
Owensboro
Summary
Seasoned professional in general and operations management with comprehensive experience leading teams, optimizing processes, and implementing cost-effective strategies. Skilled in strategic planning, staff development, and operational efficiency, consistently improving workflow and reducing costs. Proven track record of enhancing overall business performance through effective leadership and innovative problem-solving.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Senior General Manager
Applebee's Neighborhood Grill & Bar
Owensboro
08.2023 - Current
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Analyzed financial statements to identify potential opportunities for improvement.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Maintained open communication channels between all teams within the organization.
Training General Manager
Applebee's Neighborhood Grill & Bar
Henderson
08.2014 - 07.2023
- Coordinated with managers to identify skill or knowledge gaps and implement training needs.
- Monitored progress by establishing plans, budgets and measuring results.
- Provided advice and coaching to supervisors regarding best practices for providing ongoing learning opportunities for staff members.
Kitchen Manager
Applebee's Neighborhood Grill & Bar
Henderson
09.2012 - 07.2014
- Trained employees on cooking techniques, safety standards and performance strategies.
- Kept kitchen equipment properly functioning by following manufacturer's operating instructions and educating staff on proper use.
- Oversaw daily operations of the kitchen including meal preparation, cooking methods, portion sizes and plate presentation.
Restaurant Service Manager
Applebee's Neighborhood Grill & Bar
Madisonville
06.2010 - 09.2012
- Coached team members on food safety and sanitation processes, customer service, menu education and up-selling techniques to drive revenue.
- Supervised activities of dining room staff to maintain service levels and support guest needs.
- Resolved customer complaints in a timely manner by providing excellent customer service.
Education
Trident Technical College
Charleston, SCSkills
- Operations oversight
- Staff training and development
- Key performance indicators
- Cross-functional team leadership
- P&L management
- Facilities management
- Human resources management
Certification
- ServSafe Instructor
Timeline
Senior General Manager
Applebee's Neighborhood Grill & Bar
08.2023 - Current
Training General Manager
Applebee's Neighborhood Grill & Bar
08.2014 - 07.2023
Kitchen Manager
Applebee's Neighborhood Grill & Bar
09.2012 - 07.2014
Restaurant Service Manager
Applebee's Neighborhood Grill & Bar
06.2010 - 09.2012
Trident Technical College
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