Served as a primary point of contact for clients, addressing inquiries, providing updates, and ensuring overall satisfaction with services rendered.
Managed a high volume of client requests, ensuring timely and effective service delivery.
Maintained accurate records of all service activities, facilitating smooth communication between clients and clinical staff.
Behavioral Health Technician
River Valley Behavioral Health
05.2020 - 12.2023
Conducted client rounds to check on residents.
Delivered compassionate care under challenging circumstances, consistently demonstrating resilience and adaptability when faced with unexpected obstacles or setbacks in patient progress.