Brayden Milton
Lexington,KY
Summary
Proven professional with extensive experience at Kroger, adept in cash handling and customer satisfaction. Demonstrated ability to resolve discrepancies and enhance financial accuracy, alongside managing high-stress situations with empathy. Skilled in office administration and conflict resolution, consistently improving organizational growth and customer loyalty.
Overview
4
4
years of professional experience
Work History
Cash Office Associate
Kroger
01.2024 - Current
- Balanced safe, prepared tills, and prepared register bags for next sales date.
- Prepared bank deposits, ensuring proper accounting practices were followed for secure fund transfers.
- Investigated discrepancies of cash register and POS System totals to resolve errors.
- Enhanced cash handling accuracy by conducting daily cash office audits and reconciliations.
- Followed company policies, procedures, and practices for accurate recordkeeping and loss prevention.
- Performed daily cash reconciliations to determine accuracy of financial reports.
- Prepared bank deposits and corporate cash shipments.
- Identified potential fraudulent activities through vigilant observation and prompt reporting, minimizing financial losses.
Customer Service Representative
Kroger
01.2023 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Cashier
Kroger
08.2021 - 12.2022
- Maintained a clean and welcoming environment for guests, contributing to positive dining experiences.
- Handled high-pressure situations with grace, maintaining excellent service standards even during peak hours or understaffed shifts.
- Enhanced customer satisfaction by providing attentive service and addressing inquiries in a timely manner.
- Performed opening and closing duties diligently, ensuring the restaurant was ready for optimal operations each day.
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
Education
High School Diploma -
Paul Laurence Dunbar High School
Lexington, KY05-2022
Skills
- Cash handling/management
- Teamwork orientation
- Numeric accuracy
- Attention to detail
- Cash register operation
- Data entry proficiency
- Dependable
- Active listening
- Problem Solver
- Data entry
- Customer relations
- Problem resolution
- Computer proficiency
- Conflict resolution
Timeline
Cash Office Associate
Kroger
01.2024 - Current
Customer Service Representative
Kroger
01.2023 - Current
Cashier
Kroger
08.2021 - 12.2022
High School Diploma -
Paul Laurence Dunbar High School
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