Brea C. Lovejoy
Louisville,KY
Summary
Seeking an opportunity in the customer service healthcare industry
I am experienced with preparing and dispensing medications accurately and efficiently. I utilize strong organizational skills to manage inventory and maintain compliance with regulations. Knowledge of working collaboratively with pharmacists, co workers and healthcare teams to ensure optimal patient care.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Pharmacy Technician Patient Service Representative
KnipperRX
12.2024 - Current
- Complete enrollments
- Identifying and engaging clients
- Coordinating care medication, shipments
- Tracking and recording keeping
- Developed care plans
- Prepared prescriptions
- Dispense medication
- Provided customer service
Case Manager 2
Pharmacord LLC
01.2023 - 10.2024
- Complete enrollments
- Coordinating care medication, shipments
- Tracking and recording keeping
- Trained new employees
- Monitored ongoing cases closely, adjusting case management strategies as needed based on evolving circumstances or new information.
- Conducted thorough assessments of clients'' situations, identifying issues, goals, and necessary interventions.
- Enhanced communication between clients and providers through consistent follow-ups and progress updates.
- Developed and implemented comprehensive case management plans to address client needs and goals.
- Maintained accurate documentation on all cases, ensuring compliance with regulations and confidentiality requirements.
- Educated clients on available programs, benefits, and services, empowering them to make informed decisions about their care needs.
- Achieved positive client outcomes by developing and implementing comprehensive case management plans.
- Contributed to team discussions and case conferences actively, sharing insights and expertise with colleagues to optimize client support strategies.
- Provided crisis intervention support for clients experiencing emergencies, using appropriate techniques to de-escalate situations safely.
Patient Service Representative
COPC-Central Ohio Primary Care- PSR
05.2022 - 12.2022
- Completed patient intake
- Verified insurance eligibility and coverage for patients.
- Filed and maintained patient records in accordance with HIPAA regulations.
- Managed patient registration process, confirming data accuracy and completeness.
- Facilitated patient registration by accurately entering demographic and insurance information into electronic health record systems.
- Processed medical records requests efficiently, safeguarding patient privacy while ensuring timely information access for healthcare providers.
- Served as a reliable source of information for patients regarding appointment scheduling, insurance coverage inquiries, and general office policies.
- Assisted with insurance verification tasks, ensuring accurate billing and timely reimbursement for services rendered.
- Took copayments and compiled daily financial records.
- Balanced deposits and credit card payments each day.
- Handled complex insurance pre-authorization processes accurately, enabling timely delivery of necessary medical services.
- Coordinated referrals efficiently between primary care providers and specialists, ensuring a seamless patient experience.
- Increased overall practice revenue by diligently collecting copayments and outstanding balances at the time of service.
- Collaborated with clinical staff to coordinate care plans, resulting in improved patient outcomes.
- Participated in ongoing training programs related to HIPAA compliance, maintaining up-to-date knowledge on regulatory requirements.
Registration/ Flow Coordinator Floater
Norton Hospital
06.2020 - 03.2022
- Completed patient intake by verifying demographic, insurance information, collecting medical information and history
- Managed appointments and assist with directing patients to their appointments
- Managed patient payments and refunds-Took copayments and compiled daily financial records.
- Balanced deposits and credit card payments each day.
- Ensured each building is staffed correctly or adjust to be fully staffed
- Trained new employees
- On call to cover shifts and assist with break coverage
- Processed medical records requests efficiently, safeguarding patient privacy while ensuring timely information access for healthcare providers.
- Served as a reliable source of information for patients regarding appointment scheduling, insurance coverage inquiries, and general office policies.
- Assisted with insurance verification tasks, ensuring accurate billing and timely reimbursement for services rendered.
Pharmacy Technician
RX Crossroads
02.2020 - 06.2020
- Received, verified, and filled the prescriptions
- Billed insurance for prescriptions
- Obtained pharmacists approval to fill prescriptions
- Competed patient paperwork via computer and telephone
- Coordinated verification and filling of more than 40 daily prescriptions in high-volume PAP pharmacy environment.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
- Promoted patient confidentiality by adhering to HIPAA regulations when handling personal information during transactions.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
- Performed wide range of pharmacy operations with strong commitment to accuracy, efficiency and service quality.
- Provided exceptional customer service, fostering positive relationships with both new and returning patients at the pharmacy counter.
- Improved patient satisfaction by efficiently processing prescriptions and managing inventory in a timely manner.
- Entered and processed patients' prescriptions into internal system.
- Performed various pharmacy operational activities with strong commitment to accuracy, efficiency, and service quality.
- Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
- Assisted in training new team members on standard operating procedures to ensure consistent quality of service across the entire team.
- Counted and labeled prescriptions with correct item and quantity.
- Reduced medication errors by diligently cross-checking medications against patients'' profiles before dispensing.
Mail Handler
USPS
09.2019 - 05.2020
- Prepared shipments and tracked supplies
- Arranged mail by city, state, and U.S or domestic (out of States)
- Followed safety protocols while handling and sorting mail for personal safety purposes.
- Maximized workplace safety with proper handling techniques for heavy or oversized packages.
- Maintained high level of confidentiality with mail items in line with regulations.
- Demonstrated versatility by adapting to a variety of different mail handling situations, such as working with oversized packages or managing high volumes during peak periods.
- Ensured timely delivery of mail by loading and unloading trucks, as well as transporting sorted mail to appropriate areas within the facility.
- Adhered to all relevant federal, state and organizational regulations concerning mail handling procedures, ensuring compliance at all times.
- Inspected mail for damages and took appropriate action to deliver in good condition.
- Labeled, weighed and processed mail and packages for efficient distribution.
- Safeguarded confidential information through diligent adherence to security protocols while handling sensitive documents or packages.
- Maintained clean and organized mail room to promote safety and efficiency.
- Checked for correct postage and address on mail, packages and parcels to avoid sending to wrong recipient.
- Prioritized time-sensitive materials by recognizing urgent markings or deadlines, ensuring prompt delivery without compromising quality standards.
- Processed incoming shipments for distribution, ensuring timely delivery to correct recipients.
Mail Process Clerk
Computer Share Adecco
10.2016 - 08.2019
- Batched, sorted, scanned, and identified Mail as U.S
- Or Domestic
- Shredded unintended mail, or none disclosure mail that was not needed
- Returned mail to sender
- Utilized strong multitasking skills to manage multiple priorities and tasks, ensuring timely completion of each assignment.
- Reduced errors in data entry by carefully inputting information into computer systems with attention to detail.
- Improved customer satisfaction by promptly answering inquiries and providing accurate information.
- Provided quality clerical support through data entry, document management, email correspondence, and overseeing operation of office equipment.
- Supported administrative staff with timely completion of daily tasks, ensuring smooth office operations.
- Trained new clerks on company procedures and software tools effectively contributing to their integration into the team.
- Enhanced office organization with regular maintenance of files, records, and supplies inventory.
- Ensured confidentiality of sensitive documents through proper storage methods and restricted access control implementation.
- Processed mail accurately and efficiently, ensuring that all correspondence was distributed to the correct recipients in a timely manner.
- Maintained a professional atmosphere within the office setting through effective communication skills and polished presentation abilities.
- Maintained confidentiality of sensitive information, adhering strictly to privacy policies.
- Optimized office space usage, arranging workstations to maximize productivity.
- Reviewed files, records and other documents to obtain information to respond to requests.
- Promptly received and forwarded incoming communications, such as phone calls, emails, and letters, to appropriate staff.
- Compiled and analyzed data to produce reports.
- Processed incoming and outgoing mail and packages according to established procedures.
- Informed and supported business leaders through consistent communication and administrative support duties.
- Supported staff on special assignments and ad hoc projects.
Credit Card Customer Service Representative
Teleperformance USAA
09.2015 - 05.2016
- Applied payments including arrangements, increase, and decrease credit card limits
- Updated addresses, unblock usage if customer planned to be out of town or state
- Explained APR'S (Annual Percentage Rate)
- Skilled at working independently and collaboratively in a team environment.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Demonstrated strong organizational and time management skills while managing multiple projects.
- Enhanced customer satisfaction by efficiently addressing and resolving credit card issues.
- Received inbound customer calls related to credit and accounts receivable.
- Collaborated with other team members to streamline internal processes, enhancing overall efficiency within the department.
- Assisted customers in navigating online banking platforms and mobile applications, enhancing their overall digital experience with the financial institution.
- Processed recurring automated payments and credit card payments.
- Managed sensitive customer data with utmost discretion, ensuring compliance with privacy regulations and maintaining trust between clients and the organization.
- Implemented credit card account maintenance procedures to determine accuracy of customer information and compliance with federal regulations.
- Leveraged deep knowledge and understanding of banking industry to handle customer inquiries with increasing complexity.
- Developed and maintained tracking process for plastics and cardholder agreements to support business objectives and projected credit card volumes.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Delivered prompt service to prioritize customer needs.
Education
Associate Interior Design - Interior Design
Sullivan College of Technology & Design
Louisville, KY04-2016
High School Diploma -
Jeffersontown High School, Old Six Mile Lane
Louisville, KY06.2014
Skills
- Problem-solving skills
- Team collaboration
- Confidentiality and HIPAA
- Workflow optimization
- Active listening
- Time management
- Case management
- Problem-solving
- Organization and multitasking
- Documentation and reporting
- Decision-making
- Conflict resolution
- Positive attitude
- Client advocacy
- Care coordination
- Data entry and analysis
Languages
English
Full Professional
Certification
- Certified Pharmacy Technician (CPhT) - Pharmacy Technician Certification Board (PTCB). 01/01/2020- Current, State: Kentucky
Timeline
Pharmacy Technician Patient Service Representative
KnipperRX
12.2024 - Current
Case Manager 2
Pharmacord LLC
01.2023 - 10.2024
Patient Service Representative
COPC-Central Ohio Primary Care- PSR
05.2022 - 12.2022
Registration/ Flow Coordinator Floater
Norton Hospital
06.2020 - 03.2022
Pharmacy Technician
RX Crossroads
02.2020 - 06.2020
Mail Handler
USPS
09.2019 - 05.2020
Mail Process Clerk
Computer Share Adecco
10.2016 - 08.2019
Credit Card Customer Service Representative
Teleperformance USAA
09.2015 - 05.2016
Associate Interior Design - Interior Design
Sullivan College of Technology & Design
High School Diploma -
Jeffersontown High School, Old Six Mile Lane
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