Breanna Burk
Hawesville
Summary
Energetic Healthcare professional dedicated to providing top-quality, patient-centered care. Highly skilled in addressing acute and chronic conditions. Resourceful navigation of complex healthcare environments to optimize patient care.
Overview
4
4
years of professional experience
Work History
CNA
Oakwood Health Campus
Tell City
07.2023 - Current
- Helped residents walk with or without self-help devices.
- Provided assistance with activities of daily living, including bathing, dressing
- Documented patient care services by charting in designated areas.
- Maintained accurate, timely flow of information by completing thorough patient records and updating healthcare team on patient status.
- Answered patient call lights promptly and responded to requests appropriately.
- Fostered relationships with patients, caregivers and healthcare teams to achieve individual care plan targets.
- Communicated with patients to determine feelings, need for assistance or social and emotional support.
- Observed and reported unusual symptoms and changes to charge nurse.
- Documented information in patient charts and communicated status updates to interdisciplinary care team.
- Ensured compliance with HIPAA regulations regarding confidentiality of information.
- Assisted residents with bathing and dressing to promote personal hygiene.
- Turned and repositioned residents using proper body mechanics to prevent pressure ulcers.
- Facilitated communication between patients, family members, and healthcare professionals.
- Measured and recorded food and liquid intake and output, reporting changes to medical or nursing staff.
- Answered signal lights, bells or intercom systems to determine resident needs.
- Provided physical support to assist patients with bathing, dressing and toileting.
- Demonstrated excellent customer service skills when interacting with patients, families and guests.
- Assisted patients with daily living activities, including bathing, dressing, and grooming.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Exceeded customer satisfaction by finding creative solutions to problems.
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
- Recognized by management for providing exceptional customer service.
- Trained others on the job
Sandwich Artist
Subway
Tell City
09.2021 - 10.2023
- Restocked counter supplies and condiment stations, cleaned windows and emptied trash cans during slow periods.
- Maintained cleanliness of work area throughout shift.
- Answered questions regarding ingredients and preparation techniques to educate customers before placing orders.
- Prepared sandwiches using assortment of meats, veggies and other ingredients to meet customer specifications.
- Delivered superior customer service focused on quality and meeting customer needs.
- Communicated with customer to provide menu offering details and assist with decision-making.
- Boosted customer satisfaction by quickly addressing and resolving complaints with food or service.
- Kept customer and food preparation areas clean and well-organized.
- Assisted in the training of new staff members on proper sandwich-making techniques.
- Wiped down tables and removed trash and dirty plates to provide clean, welcoming dining environment.
- Maintained safe food handling practices to prevent germ spread.
- Operated cash register to accept cash or credit card payment and issue receipt for transaction.
- Processed cash and credit card payments, promptly returning receipts, coin, bills and payment cards to customers.
- Cleaned tables, chairs, counters, floors, trays, dishes, silverware after each shift.
- Completed opening, closing and shift change tasks by following company guidelines.
- Assisted team members during peak hours when necessary.
- Warmly greeted visitors to promote great customer service and positive ordering experience.
- Talked pleasantly with customers while taking orders and promoted positive image for business.
- Greeted customers and provided product knowledge.
Education
Hancock County High School
Lewisport, KY05-2024
Skills
- Patient care
- Medical documentation
- Patient & customer support
- Customer service
Timeline
CNA
Oakwood Health Campus
07.2023 - Current
Sandwich Artist
Subway
09.2021 - 10.2023
Hancock County High School