BreAnna J Martin
Louisville
Summary
Experienced in a structured and disciplined environment, skilled in team coordination and personnel management. Proficient in handling confidential information and efficiently resolving conflicts. Seeking to transition into a new field to leverage strong organizational and communication skills for a meaningful contribution in a new role.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Medical Case Manager
Kentucky Care Coordination Program- UofL
06.2021 - Current
- Managed a caseload of 100 clients, providing comprehensive care coordination services to ensure access to healthcare, social services, and community resources
- Collaborated with healthcare providers, social workers, and other stakeholders to facilitate care transitions and ensure continuity of care
- Utilized data management systems to document client interactions, track progress, and maintain compliance with state and federal regulations
- Aided in the interview process for potential new hires by assessing candidate qualifications and cultural fit within the team
- Served as Leader on Duty, overseeing daily operations, providing team support, and addressing any issues that arose during the shift
- Managed support services and fostered communication among social workers, therapists, hospital staff, and patients.
- Maintained detailed documentation on each case, ensuring accuracy and compliance with legal requirements.
- Participated in professional development opportunities focused on emerging trends and best practices in medical case management, ensuring the continuous improvement of services provided to patients.
Case Manager
Urban Strategies
08.2020 - 06.2021
- Provided comprehensive case management services to individuals and families, helping them access housing, employment, and social services to promote long-term stability
- Assisted clients in navigating public assistance programs, including housing subsidies, Medicaid, SNAP, and job placement services
- Facilitated workshops and community outreach programs focused on improving financial literacy, job readiness, and life skills
- Conducted thorough assessments of clients'' situations, identifying issues, goals, and necessary interventions.
- Maintained accurate documentation on all cases, ensuring compliance with regulations and confidentiality requirements.
- Provided crisis intervention support for clients experiencing emergencies, using appropriate techniques to de-escalate situations safely.
- Contributed to team discussions and case conferences actively, sharing insights and expertise with colleagues to optimize client support strategies.
Family Case Manager
Department of Child Services
02.2018 - 08.2020
- Managed cases involving at-risk children and families, ensuring their safety and well-being through thorough assessments and interventions
- Conducted home visits and interviews to evaluate family dynamics, identify risk factors, and develop case plans aimed at reunification utilizing community partners and resources
- Prepared necessary court reports, case files, and briefing reports encompassed with maintaining client confidentiality
- Facilitated family team meetings to engage parents, caregivers, and other stakeholders in the decision-making process and develop strategies to address challenges
- Collaborated with social workers, law enforcement, healthcare providers, and legal professional to coordinate services and ensure compliance with court-ordered interventions
- Advocated for clients'' rights and needs within the agency and broader social service system, ensuring fair treatment and access to essential resources.
- Expedited permanency for children in foster care by diligently working towards reunification or adoption, as appropriate.
- Trained new Family Case Managers on agency protocols, best practices, and client engagement techniques to improve overall team performance.
- Contributed to continuous improvement efforts within the agency by participating in ongoing training opportunities and providing constructive feedback on existing processes.
- Strengthened parent-child relationships through facilitating supervised visitations and coaching on effective communication skills.
Internship
Administrative Office of the Courts
09.2017 - 11.2017
- Assisted in the coordination and management of court operations, providing administrative support to clerks, judges, and legal staff
- Conducted legal research and prepared court reports on various cases and court procedures to support decision-making by court personnel
- Gained hands-on experience with court filings, case scheduling, and handling confidential information in accordance with legal standards
- Assisted in maintaining accurate and up-to-date court databases and records systems, ensuring compliance with state and federal regulations
- Supported staff members in their daily tasks, reducing workload burden and allowing for increased focus on higher-priority assignments.
- Gained valuable experience working within a specific industry, applying learned concepts directly into relevant work situations.
- Sorted and organized files, spreadsheets, and reports.
- Participated in workshops and presentations related to projects to gain knowledge.
Legal Case Manager
Corrigan Law LLC
12.2016 - 09.2017
- Drafted and reviewed legal documents such as pleadings, motions, discovery requests, and affidavits under attorney supervision
- Conducted initial client intake interviews, gathered relevant case information, and ensured timely follow-up throughout the legal process
- Maintained detailed case files, tracked important deadlines, and ensured all legal filings were submitted in accordance with court rules and procedures
- Facilitated attorney-client meetings by preparing necessary materials, allowing for focused discussions on case strategy and progress.
- Conducted thorough investigations into opposing parties'' claims, uncovering critical evidence that supported our clients'' cases.
- Streamlined case management processes by implementing efficient organizational systems and procedures.
- Maintained strict confidentiality of sensitive client information, adhering to ethical guidelines and professional standards at all times.
- Provided exceptional customer service by addressing clients'' concerns promptly and professionally throughout their cases'' durations.
Education
M.S. - Human Resources And Organizational Development
University of Louisville
Louisville, KY12.2024
B.A - Psychology
University of Louisville
Louisville, KY12.2017
B.S - Criminal Justice
University of Louisville
Louisville, KY12.2017
Skills
- Case Management
- Conflict Resolution
- Critical Thinking & Problem Solving
- Data Management & Documentation
- Organization & Time Management
- Team Leadership & Collaboration
- Multitasking & Interpersonal Skills
- Case documentation
- Goal-oriented mindset
- Complex Problem-solving
Certification
- SHRM Certified Professional (SHRM- CP), 06/01/24, Society for Human Resource Management
- Medical Case Management Certificate, 06/01/24, Aspire Training and Consulting
- Peace, Justice, and Conflict Resolution Certificate, 12/01/17, University of Louisville, Kentucky
Affiliations
- Alpha Phi Sigma National Honorary Society
- National Honorary Society of Porter Scholars
- Lambda Alpha Epsilon
Timeline
Medical Case Manager
Kentucky Care Coordination Program- UofL
06.2021 - Current
Case Manager
Urban Strategies
08.2020 - 06.2021
Family Case Manager
Department of Child Services
02.2018 - 08.2020
Internship
Administrative Office of the Courts
09.2017 - 11.2017
Legal Case Manager
Corrigan Law LLC
12.2016 - 09.2017
M.S. - Human Resources And Organizational Development
University of Louisville
B.A - Psychology
University of Louisville
B.S - Criminal Justice
University of Louisville
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