BreAnna J Martin
Louisville
Summary
Experienced in a structured and disciplined environment, skilled in team coordination and personnel management. Proficient in handling confidential information and efficiently resolving conflicts. Seeking to transition into a new field to leverage strong organizational and communication skills for a meaningful contribution in a new role.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Medical Case Manager
Kentucky Care Coordination Program- UofL
Louisville, KY
06.2021 - Current
- Managed a caseload of 100 clients, providing comprehensive care coordination services to ensure access to healthcare, social services, and community resources
- Collaborated with healthcare providers, social workers, and other stakeholders to facilitate care transitions and ensure continuity of care
- Utilized data management systems to document client interactions, track progress, and maintain compliance with state and federal regulations
- Aided in the interview process for potential new hires by assessing candidate qualifications and cultural fit within the team
- Served as Leader on Duty, overseeing daily operations, providing team support, and addressing any issues that arose during the shift
- Managed support services and fostered communication among social workers, therapists, hospital staff, and patients.
- Maintained detailed documentation on each case, ensuring accuracy and compliance with legal requirements.
- Participated in professional development opportunities focused on emerging trends and best practices in medical case management, ensuring the continuous improvement of services provided to patients.
Case Manager
Urban Strategies
Louisville, KY
08.2020 - 06.2021
- Provided comprehensive case management services to individuals and families, helping them access housing, employment, and social services to promote long-term stability
- Assisted clients in navigating public assistance programs, including housing subsidies, Medicaid, SNAP, and job placement services
- Facilitated workshops and community outreach programs focused on improving financial literacy, job readiness, and life skills
- Conducted thorough assessments of clients'' situations, identifying issues, goals, and necessary interventions.
- Maintained accurate documentation on all cases, ensuring compliance with regulations and confidentiality requirements.
- Provided crisis intervention support for clients experiencing emergencies, using appropriate techniques to de-escalate situations safely.
- Contributed to team discussions and case conferences actively, sharing insights and expertise with colleagues to optimize client support strategies.
Family Case Manager
Department of Child Services
New Albany, IN
02.2018 - 08.2020
- Managed cases involving at-risk children and families, ensuring their safety and well-being through thorough assessments and interventions
- Conducted home visits and interviews to evaluate family dynamics, identify risk factors, and develop case plans aimed at reunification utilizing community partners and resources
- Prepared necessary court reports, case files, and briefing reports encompassed with maintaining client confidentiality
- Facilitated family team meetings to engage parents, caregivers, and other stakeholders in the decision-making process and develop strategies to address challenges
- Collaborated with social workers, law enforcement, healthcare providers, and legal professional to coordinate services and ensure compliance with court-ordered interventions
- Advocated for clients'' rights and needs within the agency and broader social service system, ensuring fair treatment and access to essential resources.
- Expedited permanency for children in foster care by diligently working towards reunification or adoption, as appropriate.
- Trained new Family Case Managers on agency protocols, best practices, and client engagement techniques to improve overall team performance.
- Contributed to continuous improvement efforts within the agency by participating in ongoing training opportunities and providing constructive feedback on existing processes.
- Strengthened parent-child relationships through facilitating supervised visitations and coaching on effective communication skills.
Internship
Administrative Office of the Courts
Louisville, KY
09.2017 - 11.2017
- Assisted in the coordination and management of court operations, providing administrative support to clerks, judges, and legal staff
- Conducted legal research and prepared court reports on various cases and court procedures to support decision-making by court personnel
- Gained hands-on experience with court filings, case scheduling, and handling confidential information in accordance with legal standards
- Assisted in maintaining accurate and up-to-date court databases and records systems, ensuring compliance with state and federal regulations
- Supported staff members in their daily tasks, reducing workload burden and allowing for increased focus on higher-priority assignments.
- Gained valuable experience working within a specific industry, applying learned concepts directly into relevant work situations.
- Sorted and organized files, spreadsheets, and reports.
- Participated in workshops and presentations related to projects to gain knowledge.
Legal Case Manager
Corrigan Law LLC
Louisville, KY
12.2016 - 09.2017
- Drafted and reviewed legal documents such as pleadings, motions, discovery requests, and affidavits under attorney supervision
- Conducted initial client intake interviews, gathered relevant case information, and ensured timely follow-up throughout the legal process
- Maintained detailed case files, tracked important deadlines, and ensured all legal filings were submitted in accordance with court rules and procedures
- Facilitated attorney-client meetings by preparing necessary materials, allowing for focused discussions on case strategy and progress.
- Conducted thorough investigations into opposing parties'' claims, uncovering critical evidence that supported our clients'' cases.
- Streamlined case management processes by implementing efficient organizational systems and procedures.
- Maintained strict confidentiality of sensitive client information, adhering to ethical guidelines and professional standards at all times.
- Provided exceptional customer service by addressing clients'' concerns promptly and professionally throughout their cases'' durations.
Education
M.S. - Human Resources And Organizational Development
University of Louisville
Louisville, KY12.2024
B.A - Psychology
University of Louisville
Louisville, KY12.2017
B.S - Criminal Justice
University of Louisville
Louisville, KY12.2017
Skills
- Case Management
- Conflict Resolution
- Critical Thinking & Problem Solving
- Data Management & Documentation
- Organization & Time Management
- Team Leadership & Collaboration
- Multitasking & Interpersonal Skills
- Case documentation
- Goal-oriented mindset
- Complex Problem-solving
Certification
- SHRM Certified Professional (SHRM- CP), 06/01/24, Society for Human Resource Management
- Medical Case Management Certificate, 06/01/24, Aspire Training and Consulting
- Peace, Justice, and Conflict Resolution Certificate, 12/01/17, University of Louisville, Kentucky
Affiliations
- Alpha Phi Sigma National Honorary Society
- National Honorary Society of Porter Scholars
- Lambda Alpha Epsilon
Timeline
Medical Case Manager
Kentucky Care Coordination Program- UofL
06.2021 - Current
Case Manager
Urban Strategies
08.2020 - 06.2021
Family Case Manager
Department of Child Services
02.2018 - 08.2020
Internship
Administrative Office of the Courts
09.2017 - 11.2017
Legal Case Manager
Corrigan Law LLC
12.2016 - 09.2017
M.S. - Human Resources And Organizational Development
University of Louisville
B.A - Psychology
University of Louisville
B.S - Criminal Justice
University of Louisville