Payton White
Georgetown
Summary
I am a dedicated server with a strong work ethic and exceptional customer service skills. Proven ability to resolve complaints and enhance guest satisfaction, fostering loyalty and repeat business.
Overview
6
6
years of professional experience
Work History
Server
Cracker Barrel Restaurant
03.2023 - Current
- Delivered exceptional customer service, ensuring guest satisfaction and repeat business.
- Processed orders efficiently using point-of-sale system, maintaining accuracy in transactions.
- Collaborated with kitchen staff to ensure timely food preparation and delivery.
- Trained new servers on restaurant policies, service standards, and menu knowledge.
- Resolved customer complaints promptly, turning negative experiences into positive outcomes.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
Digital Shopper
Walmart
08.2021 - 06.2024
- Managed online customer inquiries and resolved issues efficiently to enhance shopping experience.
- Collaborated with cross-functional teams to optimize product placement and visibility on digital platforms.
- Analyzed customer feedback to identify trends and implement improvements in digital shopping processes.
- Developed promotional strategies that increased engagement and drove sales for online products.
- Trained new team members on digital tools and best practices for customer service excellence.
Lifeguard
Georgetown Parks and Recreation
09.2020 - 11.2021
- Monitored pool areas to ensure safety and compliance with facility rules.
- Responded swiftly to emergency situations, performing first aid and CPR as needed.
- Assisted in maintaining cleanliness of pool facilities and surrounding areas.
- Enforced safety regulations to prevent accidents and promote a safe environment.
- Responded to emergency situations in a timely, efficient manner.
Education
High School Diploma -
Penn Foster Career School
Scranton, PASkills
- Strong work ethic
- Exceptional customer service
- Guest engagement
- Menu memorization
- Suggestive selling
- Shift management
- Team leadership
Timeline
Server
Cracker Barrel Restaurant
03.2023 - Current
Digital Shopper
Walmart
08.2021 - 06.2024
Lifeguard
Georgetown Parks and Recreation
09.2020 - 11.2021
High School Diploma -
Penn Foster Career School