Brenda Adams
London
Summary
Accomplished Sales Executive experienced in developing customer relationships and executing effective sales strategies. Achieved 131.72% of sales goal while covering southeastern and central Kentucky. Focused on enhancing customer satisfaction and driving business growth.
Overview
38
38
years of professional experience
Work History
Sales Executive
FedEx Freight/FedEx Corporation
London & Lexington
10.2004 - 04.2026
- Cultivated customer relationships to identify needs and support targeted sales initiatives.
- Resolved customer inquiries promptly, ensuring satisfaction and loyalty retention.
- Executed cold calling and networking strategies to effectively sell FedEx Opco products and services.
- Negotiated contracts with clients to maximize company profit margins
- Established cross-selling processes based on customer needs, leveraging FedEx experts to increase customer ecommerce sales.
- Participated in sales training sessions to improve product knowledge and sales techniques.
- Adjusted sales techniques based on customer feedback and interactions for better outcomes and joint calls with FedEx experts.
- Generated reports with customers' shipping metrics in efforts to help customers manage their shipping transportation.
Sales Executive
Averitt Express
London
06.1998 - 08.2004
- Expanded customer base by identifying needs and implementing targeted sales initiatives.
- Conducted market research to pinpoint potential clients and industry trends.
- Presented products to customers, highlighting features and benefits to drive engagement.
- Participated in training sessions to refine product knowledge and sales techniques.
- Enhanced product expertise through continuous learning and professional development.
- Resolved customer inquiries swiftly to ensure satisfaction and loyalty.
- Developed promotional materials for LTL and Truckload marketing campaigns to enhance visibility.
- Responded promptly to inquiries regarding LTL and Truckload product features and pricing plans.
Sales Executive
Averitt Express
Lexington
09.1995 - 06.1998
- Managed customer accounts to enhance satisfaction and drive retention.
- Delivered tailored presentations to clients, highlighting service offerings and their benefits.
- Maintained accurate records of sales activities and customer interactions.
- Developed and implemented sales strategies to meet customer needs and increase revenue.
- Resolved customer complaints promptly, ensuring high levels of satisfaction through excellent service.
- Manage customer inquiries about all product features or pricing plans.
Data Entry Clerk
Averitt Express
Lexington
06.1991 - 09.1995
- Entered data accurately into company database systems, ensuring reliable information for users.
- Organized records to facilitate efficient retrieval and management for team access.
- Checked information for completeness and correctness before entry, enhancing data integrity.
Data Entry
Averitt Express
London, KY
08.1988 - 06.1991
- Executed data entry and filing tasks, ensuring organized and accessible records.
- Resolved discrepancies during data entry, enhancing data integrity and reliability.
- Performed clerical duties including photocopying and document management to support efficient office operations.
Education
High School Diploma -
Laurel County High School
London06-1985
Skills
- Customer relationship management
- Contract negotiation
- Sales strategy
- Cold calling techniques
- Cross-selling strategies
- Market analysis
- Product presentation
- Effective communication
- Problem solving
- Team collaboration
Accomplishments
- 2026 Ambassador Club
2025 Ambassador Club
2023 FedEx 5 Star Award winner
2023 FedEx Presidents Club winner
2009 St Louis Region Sales Impact Award
2008 Extra Mile Award
2005 All Star Award
Timeline
Sales Executive
FedEx Freight/FedEx Corporation
10.2004 - 04.2026
Sales Executive
Averitt Express
06.1998 - 08.2004
Sales Executive
Averitt Express
09.1995 - 06.1998
Data Entry Clerk
Averitt Express
06.1991 - 09.1995
Data Entry
Averitt Express
08.1988 - 06.1991
High School Diploma -
Laurel County High School