BRENDA L. HANEY
Greenup,KY
Summary
Experienced with team leadership, strategic planning, and operational management. Utilizes effective communication and organizational skills to drive project success. Track record of fostering productive work environments and achieving set goals.
Overview
20
20
years of professional experience
Work History
Unit Secretary
UK Kings Daughter's
05.2024 - Current
- Assisted nursing staff with patient care, ensuring timely completion of tasks and improved patient satisfaction.
- Answered approximately 20 telephone calls to offer information, answer questions, and direct calls to staff.
- Managed incoming calls and directed to appropriate department.
- Maintained a clean, organized work environment for optimal efficiency in the delivery of patient care services.
- Managed inventory levels of office supplies, ensuring adequate stock was available at all times for efficient unit operations.
- In-put delivery, anesthesia and circumcision charges into charge capture for billing.
Recruiter Specialist
UK Kings Daughter's
07.2023 - 05.2024
- Improved overall candidate experience through consistent communication, personalized support, and thorough follow-ups during the hiring process.
- Increased candidate placements by implementing innovative sourcing strategies and utilizing various recruitment tools.
- Maintained detailed records of candidate interactions and interview notes, aiding in future decision-making processes for similar roles.
- Reduced time-to-fill for open positions by streamlining the interview process and providing timely feedback to candidates.
- Managed approximately 30 incoming calls and emails per day from potential new hires.
PFC Support Associate
UK King’s Daughters
06.2022 - 05.2023
- Responsible for pay roll corrections and scheduling changes while maintaining accurate cost center for 9 departments.
- Provide support for approximately 150 employees and department leaders
- Generate reports as directed by departmental standards
- Maintains employee records ensuring current licensure and certificates
- Performs general office duties including ordering supplies and answering phones to provide support for nursing supervisor
- Increased support quality with thorough troubleshooting and problem-solving techniques.
Registered Medical Assistant
Marshall Health
03.2021 - 03.2022
- Successfully opened the new MOHS Clinic and provided training and support to other employees
- Worked as part of a team to acquire pre-certification’s for surgical procedures
- Implemented a new workflow to keep surgeries flowing in a timely manner
- Met and have maintained compliance with JCAHO
- Responsible for the safety of patients during surgical procedures by practicing infection control
Lead Registered Medical Assistant
The Christ Hospital Health Network
04.2005 - 08.2020
- Responsible for Safety Management and worked closely with OSHA and office management to ensure compliance is met and maintains monthly staff meetings
- Train new employees with office protocol and OSHA requirements, proving leadership skills and qualities
- Competent in both family medicine and orthopedic surgeon offices, showing versatility of skills
- Maintained patient care of up to 43 patients daily in Family Medicine and 63 patients in Orthopedics
- Administer injections, immunizations, perform EKG, laboratory testing, vitals and all patient care and participates in patient billing and coding
- Generate all correspondence including FMLA, STD, and prior authorizations for both medications and diagnostic testing
- Responsible for scheduling of patients, medication refills, abstracting of patients charts and processing referrals
Restaurant Owner
Van Wert
08.2013 - 07.2014
- Operated a profitable restaurant while ensuring compliance with the local health department and OSHA
- Provided leadership and supervision to 18 employees
- Responsible for the overall direction of all employees including interviewing, hiring, training and disciplinary actions
- Maintained open communication with staff and customers to address complaints and resolving problems
- Budgeted weekly and monthly expenses
- Implemented monthly staff meetings
- Managed payroll, daily deposits, and cost controls.
Education
Bachelor of Science - Health Care Administration
The Christ College of Nursing & Health Sciences
Cincinnati, OH08.2022
No Degree - Medical Coding
AAPC
N/A01-2025
Skills
- Strong organization
- Detail-oriented approach
- Healthcare industry
- Organization and time management
- Office management
- Employee scheduling
- Order purchasing
- Referral verification
- Scheduling tests and procedures
- Clerical support
Accomplishments
- Registered Medical Assistant; American Medical Technologists certified member since 4/1/2016
- Basic Life Support for Provider
Affiliations
- Bachelor of Science in Healthcare Administration
- Registered Medical Assistant with experience in family, orthopedic and dermatology offices
- Capable of opening and building new departments within organizations following JCAHO guidelines
- Experience in leadership roles including training, interviewing, mentoring, and budgeting
- Enforce OSHA compliance while working as Safety Manager
- Demonstrates excellent work ethics with high organizational skills to improve workflow
Timeline
Unit Secretary
UK Kings Daughter's
05.2024 - Current
Recruiter Specialist
UK Kings Daughter's
07.2023 - 05.2024
PFC Support Associate
UK King’s Daughters
06.2022 - 05.2023
Registered Medical Assistant
Marshall Health
03.2021 - 03.2022
Restaurant Owner
Van Wert
08.2013 - 07.2014
Lead Registered Medical Assistant
The Christ Hospital Health Network
04.2005 - 08.2020
Bachelor of Science - Health Care Administration
The Christ College of Nursing & Health Sciences
No Degree - Medical Coding
AAPC
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