Brenda Huffer
Lexington
Summary
Self-motivated and adaptable individual with extensive experience in customer service and data entry. Skilled in problem-solving and collaboration, consistently delivering quality results in fast-paced environments.
Overview
15
15
years of professional experience
Work History
Data Entry Support
Conduent
Lexington, Ky
09.2020 - Current
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Worked flexible hours across night, weekend, and holiday shifts.
- Learned and adapted quickly to new technology and software applications.
Customer Service Representative
Concentrix (Convergys)
Lexington, Ky
05.2011 - 08.2020
- Resolved customer inquiries through effective communication and problem-solving techniques.
- Managed high-volume calls while maintaining quality service standards.
- Documented customer interactions using proprietary software for accurate record-keeping.
- Collaborated with team members to improve service delivery and customer satisfaction rates.
Education
Opticianry
JS Reynolds Community College
Richmond, VaOne Semester
University of Kentucky
Lexington, KYSkills
- Friendly, positive attitude
- Teamwork and collaboration
- Customer service
- Problem-solving
- Flexible and adaptable
- Computer skills
Timeline
Data Entry Support
Conduent
09.2020 - Current
Customer Service Representative
Concentrix (Convergys)
05.2011 - 08.2020
Opticianry
JS Reynolds Community College
One Semester
University of Kentucky