Brenda Lewis
Lexington
Summary
Highly skilled and detail-oriented team member with a proven track record in various areas. Experienced in effectively collaborating with colleagues and customers to achieve company or personal objectives.
Possesses exceptional interpersonal skills and a natural ability to cultivate positive relationships with team members and customers, consistently delivering superior customer service and team support. Demonstrates extensive knowledge of customer service principles, reliability, and strong communication abilities. Known for dedication, drive, and eagerness to expand knowledge, and embrace new opportunities for growth.
Overview
2026
2026
years of professional experience
Work History
Customer Service Representative
Sutherland Global
Lexington
10.2023 - 05.2025
- Provided exceptional customer service by promptly addressing inquiries, resolving issues, and ensuring customer satisfaction.
- Demonstrated strong product knowledge to effectively answer questions and provide accurate information.
- Resolved complex customer complaints by investigating the root cause of the issue and implementing appropriate solutions.
- Assisted customers in navigating the company website, troubleshooting technical issues, and placing orders online.
- Managed a high volume of incoming calls and emails, consistently meeting or exceeding performance metrics for response time and resolution.
- Handled billing inquiries, including payment processing, refunds, adjustments, and account updates, accurately and effectively.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
COVID-19 Contact Tracer
AAA Lexington
Lexington
06.2020 - 06.2023
- Provided guidance and support to individuals who may have been exposed to infectious diseases, ensuring they understand the importance of self-quarantine and monitoring symptoms.
- Conducted thorough interviews with individuals diagnosed with infectious diseases to identify and trace their close contacts.
- Maintained accurate records of all contact tracing activities, including detailed information on contacts identified, follow-up actions taken, and outcomes.
- Adhered to strict confidentiality protocols when handling sensitive personal health information during contact-tracing investigations.
- Implemented effective communication strategies to ensure timely notification of potential exposure to infectious diseases.
Customer Service Associate
Amazon
Lexington
12.2016 - 03.2020
- First point of contact for our customers by answering their requests through phone, email, chat, and/or email.
- Navigate help tools, research, and review solutions, and communicate effectively with customers.
- Assisted customers with inquiries and resolved issues effectively.
- Managed customer transactions using point-of-sale systems accurately.
- Maintained product knowledge to provide informed recommendations.
- Collaborated with team members to enhance service efficiency.
- Supported customer service goals and enhanced relations through friendly, knowledgeable, and positive communication.
- Managed a high volume of incoming and outgoing calls, as well as emails from remote customers.
- Accurately entered and verified data into the company database.
- Maintained accurate records while ensuring the safety and sensitivity of customer information by adhering to company policies and procedures.
Customer Service Representative
Peal Interactive Network
Winchester
05.2015 - 09.2016
- Provided exceptional customer service by promptly addressing inquiries, resolving issues, and ensuring customer satisfaction.
- Managed a high volume of incoming calls and emails, consistently meeting or exceeding performance metrics for response time and resolution.
- Updated databases with new and modified customer data.
- Adjusted bills and refunded money to resolve customers' service or billing complaints.
- Enhanced productivity and customer service levels by anticipating needs and delivering outstanding support.
- Utilized job-related software to prepare change of address records and issue service discontinuance orders.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Answered inbound calls, chats and emails to facilitate customer service.
Remote Data Entry Specialist
Conduent
Lexington
01.2011 - 01.2015
- Provided exceptional customer service and support to remote customers, ensuring their needs were met, and issues were resolved in a timely manner.
- Managed a high volume of incoming calls and emails from remote customers, consistently meeting or exceeding performance metrics for response time and customer satisfaction.
- Maintained strict confidentiality of sensitive information, adhering to established guidelines and protocols.
- Completed data entry tasks with accuracy and efficiency.
- Accurately entered and verified data into the company database, ensuring high levels of accuracy and data integrity.
- Maintained confidentiality and security of sensitive information by adhering to company policies and procedures.
- Maintained accurate records of completed tasks, ensuring accountability and traceability of all entered data.
- Identifies documents and their purpose, creating a database of information.
- Classifies documents based on contract requirements.
- Verifies data from automated data extraction tools
- Ensures transmission of processed data to appropriate next level
Supervisor
Target
Lexington
06.2005 - 06.2010
- Supervised a team on the front end, providing guidance and support to ensure excellent customer service.
- Trained new employees on store policies and customer service standards.
- Managed cash handling procedures, including opening and closing registers, counting cash drawers, and preparing bank deposits.
- Monitored checkout lines to ensure prompt service, and minimize wait times for customers.
- Resolved customer complaints or issues in a timely manner, ensuring high levels of customer satisfaction.
- Conducted a performance evaluation for front-end associates, identifying areas for improvement, and providing constructive feedback.
- Implemented measures to prevent theft or loss at the front end through regular monitoring and staff training on security protocols.
Cashier Supervisor
Walmart
Lexington
03.1999 - 04.2005
- Supervised daily operations of cashier team to ensure efficient service
- Handled cash, credit card, and check payments with precision and attention to detail.
- Demonstrated strong knowledge of store products, promotions, and sales events to effectively assist customers in making purchasing decisions.
- Utilized the point-of-sale (POS) system proficiently to process transactions quickly, without compromising accuracy or security protocols.
- Resolved customer inquiries and complaints promptly and professionally.
- Trained new hires in the use of POS systems, store policies and procedures, safety protocols, and customer service expectations.
- Counted tills for beginning of shift with start money and balanced and reconciled register at end of shift.
Customer Service Representative
Amazon
Lexington
Education
High School Diploma -
Stratford High School
Albany, VT04-2012
Skills
- Communication
- Organizational
- Customer service
- Adaptability
- Problem solving
- Attention to detail
- Time management
- Active listening
- Empathy
- Adaptability
- Strong work ethic
Timeline
Customer Service Representative
Sutherland Global
10.2023 - 05.2025
COVID-19 Contact Tracer
AAA Lexington
06.2020 - 06.2023
Customer Service Associate
Amazon
12.2016 - 03.2020
Customer Service Representative
Peal Interactive Network
05.2015 - 09.2016
Remote Data Entry Specialist
Conduent
01.2011 - 01.2015
Supervisor
Target
06.2005 - 06.2010
Cashier Supervisor
Walmart
03.1999 - 04.2005
Customer Service Representative
Amazon
High School Diploma -
Stratford High School
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