Brendan Klink
Lexington
Summary
Dedicated and adaptable professional seeking a challenging role in Information Technology. Leverages hands-on experience in technical support, customer service, and project management. I am eager to contribute strong communication skills, problem-solving abilities, and a proactive approach to drive success within a dynamic team environment while further expanding my knowledge and expertise in emerging technologies and innovative IT solutions.
Overview
7
7
years of professional experience
Work History
System Administrator
Hybridge Solutions
01.2025 - 11.2025
- Managed employee onboarding and offboarding processes, including account setup, hardware provisioning, and access management.
- Administered Microsoft 365, Smartsheet, Adobe, Lucid, and other business platforms to manage users, permissions, and policies.
- Configured and maintained user profiles in Infor and UKG, ensuring correct access and compliance with company standards.
- Utilized MECM, Intune, Entra, and the Microsoft 365 Admin Center to manage devices, user access, and organizational policies.
- Provided support for Microsoft applications—primarily Teams and Outlook—to maintain communication and collaboration efficiency.
- Managed user access and automated administrative tasks using PowerShell scripting.
- Oversaw inventory of PCs, monitors, and peripherals, coordinating shipping and distribution for new and existing employees.
- Assisted with the company’s migration to Argano during September and October, supporting data transfer, configuration, and user transitions.
- Delivered day-to-day technical support for hardware, software, and network issues to ensure reliable IT operations.
Desktop Engineer
Commonwealth Office of Technology
08.2024 - 01.2025
- Resolved hardware and software issues for end-users, ensuring optimal system performance and minimal downtime.
- Assisted with the installation, configuration, and maintenance of systems and peripherals in a large-scale IT environment.
- Diagnosed and addressed network connectivity problems, contributing to secure and reliable network operations.
- Supported the implementation of software updates and patches to maintain system security and compliance.
- Maintained and organized IT asset records, streamlining tracking and inventory processes.
- Collaborated with IT teams to improve troubleshooting workflows and enhance overall support efficiency.
- Gained hands-on experience in IT security protocols and best practices to safeguard sensitive organizational data.
- Utilized PowerShell scripting to automate imaging processes, improving efficiency and reducing deployment times.
- Managed user accounts, permissions, and group policies through Active Directory and SCCM to ensure secure and efficient access control.
- Assisted in the rollout of Windows 11 across state devices, addressing deployment challenges and resolving compatibility issues to ensure a smooth transition.
IT & GIS Intern
Kentucky Department of Revenue
06.2023 - 08.2023
- Provided administrative and technical assistance to users.
- Supported network maintenance, scheduling, testing, and installations.
- Contributed to GIS mapping and spatial analysis projects.
- Collaborated on project management with senior administrators.
- Read and interpreted raw data sets, converting them into formats compatible with GIS software for analysis and visualization.
- Ensured accurate data transfer to GIS programs, maintaining spatial integrity and functionality.
Customer Service Representative
Hudl (Previously Blue Frame Technology)
08.2021 - 01.2023
- First point of contact for customer inquiries via phone, email, and chat.
- Provided support for broadcasting and viewing software using knowledge of software.
- Monitored broadcast logs to identify and address potential incidents proactively, ensuring seamless user experiences.
- Utilized ticketing systems to manage non-urgent issues and feedback.
- Assisted in training new team members during company acquisition.
- Documented customer feedback to inform process improvements.
Package Handler
United Parcel Service (UPS)
06.2021 - 07.2021
- Unloaded and sorted packages efficiently under time constraints.
- Coordinated with team members to maintain workflow and safety.
Lawn Care Specialist
Turf Tamers
06.2020 - 08.2020
- Delivered lawn maintenance services to residential and commercial clients.
- Specialized in weed eating, edging, and general upkeep.
Umpire
Anderson County Little League
01.2019 - 06.2019
- Officiated games, maintaining professionalism and fairness.
- Handled conflict resolution and enforced rules confidently.
Co-op Student
Anderson County Board of Education
08.2018 - 05.2019
- Assisted in IT tasks, including inventory management and repairs.
- Installed and configured hardware/software for the district.
- Gained exposure to educational IT infrastructure and operations.
Education
Bachelor of Science - Information Communication Technology, Computer Science
University of Kentucky
05.2026
High School - undefined
Anderson County High School
05.2019
Skills
- Hardware troubleshooting
- Software installation
- Network connectivity
- System maintenance
- User account management
- Microsoft 365 administration
- Remote desktop management
- Help desk experience
- VPN configuration
- Network security
- Technical support
Timeline
System Administrator
Hybridge Solutions
01.2025 - 11.2025
Desktop Engineer
Commonwealth Office of Technology
08.2024 - 01.2025
IT & GIS Intern
Kentucky Department of Revenue
06.2023 - 08.2023
Customer Service Representative
Hudl (Previously Blue Frame Technology)
08.2021 - 01.2023
Package Handler
United Parcel Service (UPS)
06.2021 - 07.2021
Lawn Care Specialist
Turf Tamers
06.2020 - 08.2020
Umpire
Anderson County Little League
01.2019 - 06.2019
Co-op Student
Anderson County Board of Education
08.2018 - 05.2019
High School - undefined
Anderson County High School
Bachelor of Science - Information Communication Technology, Computer Science
University of Kentucky